Sales Development Representative at SuiteOp in New York, NY

Summary: SuiteOp is a property operations platform built for the modern hospitality operator, integrating smart devices and enhancing guest experiences. The Sales Development Representative will focus on outbound sales efforts, leveraging AI tools to engage with property managers and book demos for the sales team. Responsibilities: - Make 100+ outbound dials per day to property managers and hospitality operators across North America - Book 4 qualified demos per day for our Account Executive team - Own your pipeline, research accounts, craft personalized outreach, and follow up relentlessly until you get a yes or a hard no - Leverage AI tools (ChatGPT, Claude, Clay, Apollo AI, Gong, etc.) to research accounts, personalize messaging, and prep for every call - Run multi-touch outbound sequences across phone, email, and LinkedIn, powered by AI-assisted personalization, delivered with your voice - Qualify inbound leads and route them to the right AE with crisp handoff notes - Master our ICP, pain points, and talk tracks within 30 days, so you can hold a real conversation without a script - Update CRM obsessively, every call, every note, every next step - Partner with AEs to build territory plans and attack target account lists together - Feed market intel back to marketing and product, what's landing, what's not, and why - Experiment with new AI workflows and share wins with the team, we promote the builders - Represent SuiteOp at local NYC industry events and meetups Required Qualifications: - 1+ years of outbound SDR/BDR experience at a B2B SaaS company, ideally selling to SMBs or mid-market - Proven phone-first track record, you've hit 100+ dials/day and consistently booked meetings through real conversations, not automation alone - Hands-on experience using AI tools (ChatGPT, Claude, Perplexity, etc.) in a sales or work context, you have specific examples of how AI has made you faster or better - History of over-achievement, show us the quarters you finished at 120%+ - Exceptional verbal communication, you sound confident, curious, and human on the phone; you can read a room (even over the phone) and adapt in real time - Thick skin and short memory, you treat rejection as data, not defeat - Strong written chops, your cold emails get opened and replied to because they sound like you, not like GPT - Comfortable with modern sales stack (CRM, dialers, sequencers, sales intel, AI research tools) - Self-starter mentality, you don't wait for a manager to tell you to make the next call - Gritty, competitive, coachable Preferred Qualifications: - Experience selling into hospitality, property management, real estate, or adjacent industries - Has run a dialer like Orum, Nooks, or ConnectAndSell at volume - Uses AI daily as a force multiplier, you've built prompts, GPTs, or workflows that speed up research, writing, or prospecting, but you know when to put the tools down and pick up the phone - Believes the best outreach blends AI leverage with genuine human curiosity, generic AI-generated blasts make you cringe - Curious about the cutting edge, you follow AI developments, test new tools, and share what works - Multilingual (Spanish a plus given our LATAM expansion) - Former D1 athlete, performer, or anyone who's lived in high-rep, high-feedback environments - Lives for the hunt, you get a genuine thrill from a cold prospect saying 'yeah, let's set up that demo' - Process-oriented but not robotic, you can deviate from the script when a conversation gets real Required Skills: Outbound Sales, B2B SaaS Sales, AI Tools Usage, CRM Software, Sales Dialers, Sales Sequencing, Sales Intelligence Tools, Multilingualism, Resilience, Coachability, Competitiveness, Self-starter Mentality Benefits: Competitive base salary + uncapped commission, Equity ownership in SuiteOp, 401k match, Health insurance