Account Manager at SuiteOp in New York, NY

Summary: SuiteOp is a property operations platform built for the modern hospitality operator, and they are seeking an Account Manager to oversee strategic accounts and drive customer success. The role involves managing platform migrations, conducting business reviews, and building strong relationships with clients to ensure retention and growth. Responsibilities: - Own a book of larger, strategic accounts post-onboarding — driving retention, expansion, and long-term value - Lead the platform migration for your accounts: scope each customer's transition, build a 3-month migration plan, and own execution from kickoff through full go-live on the new platform - Run regular business reviews, health checks, and strategy calls with customer stakeholders — from operators to executives - Monitor usage and health signals across your book, proactively spotting risk and surfacing expansion opportunities before they become obvious - Build deep product expertise across both the legacy platform and the new monorepo, and translate that into confident guidance for customers navigating the change - Partner with Customer Success, Engineering, and Product to channel customer feedback into the roadmap — using Claude and our internal tooling to synthesize patterns across accounts, not just anecdotes - Build account plans, migration trackers, and QBR decks faster and at higher quality by reaching for AI first — not as a finishing tool, but as the starting point - Negotiate renewals and identify upsell paths into larger portfolios, additional modules, or expanded device counts - Be the strategic point of contact your customers trust — the person who knows their operation, their goals, and where SuiteOp fits in both Required Qualifications: - 1–3 years in account management, customer success, consulting, or a strategic customer-facing role - Track record of building strong customer relationships and managing multiple accounts at once - Experience leading customer meetings, QBRs, or executive conversations - Comfortable navigating change management — guiding customers through migrations, version upgrades, or major workflow shifts - Familiarity with CRM/CS systems (HubSpot, Intercom, Notion, Zendesk, etc.) - Comfortable using AI tools (Claude, ChatGPT, or similar) in your daily workflow — for account research, prepping for calls, drafting follow-ups, building migration plans, or summarizing customer signals Preferred Qualifications: - Bonus: experience with platform migrations, implementations, or technical onboarding - Bonus: experience at a startup - Bonus: experience in hospitality, property management, or related industries Required Skills: Account management, Customer success, Consulting, Change management, CRM systems, HubSpot, Intercom, Notion, Zendesk, Claude, ChatGPT, Platform migrations, Technical onboarding, Customer relationship building, Strategic thinking Benefits: Equity