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Office Administrator at Suddath · Lubbock
Job Description
Office Administrator
Location: Lubbock,Texas: United States of America
Why Choose Suddath to “Move” your Career to the Next Level?
At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
What We Offer!
- A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
- Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
- Paid Time Off (PTO) and paid company holidays
- A tuition reimbursement plan where employees are encouraged to continue their education and development
- For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.
Position Summary
Responsible for supporting the day-to-day coordination of home delivery operations by serving as a liaison between customers, Operations, Independent Contractors, and internal support teams. This position assists with customer service, order management, delivery documentation, and operational follow-up to help ensure timely and accurate service execution.
Essential Duties & Responsibilities
- Respond to and support customer, client, and Independent Contractor inquiries in a timely and professional manner.
- Partner with cross-functional teams to research and resolve customer service matters, order-related concerns, and operational issues.
- Coordinate and maintain delivery-related documentation, including Bills of Lading (BOLs), service orders, manifests, and other operational records.
- Manage administrative processes supporting delivery execution, including delivery updates, reschedules, documentation tracking, and record retention.
- Enter, update, and maintain accurate customer, order, delivery, and contractor information within company systems.
- Monitor and research open, unassigned, or exception orders to support timely resolution and service completion.
- Collaborate with Operations and Warehouse teams to support daily delivery schedules, route execution, and customer commitments.
- Prepare and distribute reports, manifests, and operational documentation needed to support daily business activities.
- Process and track returns, service requests, and shipment-related information as required.
- Maintain organized records and ensure the accurate distribution and retention of operational documentation.
- Support continuous communication between customers, operations teams, and internal departments to promote service excellence and operational efficiency.
- Perform other duties and responsibilities as assigned.
Education & Experience
College degree strongly preferred, but not required. Previous office experience required. Experience working in a warehouse or logistics environment preferred.
Knowledge, Skills & Abilities
Basic knowledge of Microsoft Excel, Outlook, Word and other MS Office products. Ability to work in a team environment and demonstrate flexibility and patience. Excellent organization and problem-solving skills. Good oral and written communication and interpersonal skills. Highly motivated, self-starter with the capability of taking multiple duties and challenges. Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately. Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.
Physical Demands & Working Conditions
Work is primarily performed in a climate-controlled environment. Requires sitting, walking, and standing. Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data. Requires the use of clear speech communicated to others and understanding the speech of another person. Requires the ability to see details of objects within close range.
*The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made available to individuals with disabilities to perform essential functions of this position. These physical demands include, but are not necessarily limited to: standing, sitting, walking, typing, hearing and talking for prolonged periods of time.
**Job description statements are intended to describe the general nature and level of work performed by employees assigned to this job title. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel. Employees may be required to perform other duties as assigned.
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.