Sales Associate at Studs in 91 Newbury St Boston, MA

Summary: Studs is a category-defining ear piercing and earring brand recognized for its innovative approach to retail. The Sales Associate plays a vital role in delivering an exceptional customer experience, educating customers about products and services, and supporting studio operations in a fast-paced environment. Responsibilities: - Contributes to sales and service goals by delivering an exceptional customer experience on the floor - Welcomes and educates customers about the Studs experience, products, and piercing services - Serves as a brand ambassador and Earscaper through personalized, one-on-one styling and service - Maintains accuracy and flow across key operational areas including appointments, POS, and inventory restocks - Follows Studio protocols and uses judgment to escalate issues or customer concerns as needed - Supports upkeep of the Studio environment in line with visual and brand standards - Follows company policies and procedures and asks for help when unsure - Treats teammates and customers with professionalism, consistency, and care - Brings a positive attitude and contributes to a respectful, feedback-rich Studio environment - Open to feedback and eager to grow through collaboration and support Required Qualifications: - Must be available to work a flexible schedule of varying days and hours, including evenings, weekends, and holidays - Must have availability to work at least 1 weekend day (Saturday or Sunday) per week, excluding approved unscheduled time away - Reliably attend work as scheduled for up to 29 hours per week, in line with local laws and subject to any approved accommodations - Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs - Able to handle chemicals safely and follow all safety protocols - Brings energy, curiosity, and a willingness to learn in a fast-paced team environment - Receives feedback openly and contributes to a supportive, inclusive team culture Preferred Qualifications: - Prior retail or customer-facing experience preferred but not required Required Skills: Product Knowledge, Point of Sale (POS) Systems, Inventory Management, Safety Protocols, Openness to Feedback Benefits: Paid Safe & Sick Leave Accrual, FSA Health and Commuter Tax-Advantaged Accounts, 401(k) Retirement Savings Plan, Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)