Software Engineer I - Active Support (New Grad) at StubHub · New York…

StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. About the Active Support Team: The Active Support team is transforming post-purchase experiences for our users. Our mission is to resolve as many customer issues as possible instantly, without a live agent, while ensuring exceptional service when human support is needed.This role sits at the intersection of product, platform, and customer experience. You won’t just optimize existing flows; you’ll define how customers experience StubHub after purchasing and building the systems that power it. About the Role: As an Software Engineer I,you’ll redefine the post-purchase experience, building 0 to 1 proactive support flows that reduce customer anxiety and strengthen trust at critical moments. You’ll transform our transactional email and SMS systems by centralizing infrastructure and improving how we communicate with millions of customers. In parallel, you’ll modernize MyAccount, a high-traffic, high-impact surface, enabling faster iteration and better experiences across teams. This is a rare opportunity for an early-career engineer to work on highly visible, customer-facing systems with real product ownership from day one. Location: Hybrid (3 days in office/2 days remote) - New York, NY What You'll Do: Build and scale intelligent systems from the ground up, shaping the future of automated customer support globally. Create proactive support flows that reduce customer anxiety and build trust after purchase. Create cutting-edge backend solutions, powering millions of customer interactions worldwide. Collaborate across Product and Design teams to launch innovative features that redefine the live event post-purchase experience. Why You'll Love This Team: High-growth engineering culture: ship quickly, own meaningful projects early, and learn from senior engineers building systems at massive scale. Strong Product Culture:we care deeply about building the right things, not just shipping code. Engineers think holistically about customer experience, product quality, business impact, and emerging AI-powered experiences; including agentic workflows that help automate and improve customer support at scale. Collaborative Engineering Environment & Mentorship: take on real engineering responsibility while receiving hands-on mentorship from experienced engineers invested in your growth. Continuous Feedback & Growth: grow quickly through regular feedback, mentorship, and hands-on learning that helps you sharpen both your technical skills and product thinking. What You've Done: Graduating in Spring 2026 with a bachelor's degree (or equivalent) in a relevant field such as Computer Science, EECS, Computer Engineering, or Statistics. Passion for building products and solving real user problems. Intellectually curious, collaborative, and eager to learn quickly. Comfortable navigating ambiguity and ownership. Product engineering experience, including building full-stack web applications, integrating APIs and services, speaking with customers, identifying what to build, and iterating based on feedback. Experience working with LLM frameworks and AI platforms such as Claude Code, Cursor, or OpenAI through coursework, internships, or side projects. Previous product or software engineering internship experience. Experience building systems that process large volumes of data. Experience with Python, Java, C# or similar languages What We Offer: Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale. Top Tier Compensation Package: Competitive base, equity, and upside that tracks with your impact. Flexible Time Off: Enjoy unlimited Flex Time Off, giving you the flexibility to manage your schedule and take time to recharge as needed. Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options. The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate’s qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub’s total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. Salary Range $120,000—$150,000 USD About Us StubHub is the world’s leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found here We are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.