Senior Customer Service Representative -… at Stryker · Irvine

Senior Customer Service Representative - Peripheral Vascular - 1st Shift Location: California, Irvine 510 Technology Drive STE 300 Work Flexibility: Hybrid Schedule 1st Shift: Mon - Fri, 8:30am – 5pm Hybrid: In-office 2x/week Overtime based on business needs What you will do As a Senior Customer Service Representative, you will support the sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenues. Answer incoming calls and processes email requests Place orders for distribution of product Build and maintain sustainable relationships with internal/external customers Provide accurate, valid, and complete information to our customer base and field sales team Follow up and help improve communication, workflow, and process guidelines Perform Salesforce data entry Meet required KPIs for PO processing, call requirements and email response time Partner with Warehouse and Logistics team to ensure orders are processed Communicate and collaborate with the customer service team, and proactively engage supervisor and manager on any issues/situations Adheres to all applicable medical device mandated compliance requirements What you need Required High School Diploma or GED Three (3) years’ relevant work experience Preferred Experience as account representative; order processing; customer service Experience in Oracle, Salesforce, NetSuite United States of America Pay Ranges: US10: $25.39 - $34.35 USD Hourly US15: $26.55 - $35.91 USD Hourly US30: $30.01 - $40.59 USD Hourly View the U.S. work location and transparency guide to find the pay range for your location. Travel Percentage: 0% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.