OnSite Specialist - White Plains, NY at Stryker in New York, NY

Summary: Stryker Corporation is a leading medical technology company, and they are seeking an Endoscopy OnSite Specialist to support surgical teams. The role involves managing surgical equipment, collaborating with clinical staff, and ensuring a seamless surgical experience while adhering to safety and compliance standards. Responsibilities: - Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure, achieving full equipment readiness and minimizing workflow interruptions - Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience - Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime - Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships - Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service - Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use - Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and customer-focused mindset - Provide flexible coverage, including rotating schedules, on-call, overnight and weekend shifts, and support for other accounts within and outside your region, which may require travel Required Qualifications: - High School Diploma or equivalent - 0+ years of related work experience - Ability to work rotating schedules, including on-call, overnight, and weekend shifts, and maintain readiness to arrive within 45 minutes when on call - Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend, stoop, and use fine motor skills for extended periods - Visual acuity (corrected), color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation - Strong analytical, problem-solving, and time-management skills with the ability to make independent decisions in high-pressure environments - Ability to clearly explain and follow detailed guidelines and procedures - Proficiency with basic computer applications (e.g., Microsoft Office) and strong interpersonal, verbal, written, and organizational skills - Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel Preferred Qualifications: - Bachelor's or Associate's degree, or equivalent certifications - 1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments - Knowledge of anatomy, surgical procedures, and instrumentation - HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually) Required Skills: anatomy, Surgical procedures, HSPA/CRCST certification Important Skills: Customer service experience, Technical assistance Nice-to-Have Skills: analytical skills, Basic computer applications, Time-management skills Benefits: Comprehensive benefits package