OnSite Specialist - Boston, MA at Stryker in Boston, MA

Summary: Stryker is a company that offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics, and Spine. As an Endoscopy OnSite Specialist, you will support surgical teams by managing surgical equipment, ensuring readiness, and providing technical support during procedures to enhance patient care. Responsibilities: - Prepare, manage, and maintain surgical equipment and disposable products to ensure everything is available, functional, and ready before each procedure, achieving full equipment readiness and minimizing workflow interruptions - Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience - Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime - Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships - Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service - Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use - Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and customer-focused mindset - Provide flexible coverage, including rotating schedules, on-call, overnight and weekend shifts, and support for other accounts within and outside your region, which may require travel Required Qualifications: - High School Diploma or equivalent - 0+ years of related work experience - Ability to work rotating schedules, including on-call, overnight, and weekend shifts, and maintain readiness to arrive within 45 minutes when on call - Ability to lift up to 50 lbs occasionally and 20 lbs frequently; ability to stand, walk, bend, stoop, and use fine motor skills for extended periods - Visual acuity (corrected), color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation - Strong analytical, problem-solving, and time-management skills with the ability to make independent decisions in high-pressure environments - Ability to clearly explain and follow detailed guidelines and procedures - Proficiency with basic computer applications (e.g., Microsoft Office) and strong interpersonal, verbal, written, and organizational skills - Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel Preferred Qualifications: - Bachelor's or Associate's degree, or equivalent certifications - 1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments - Knowledge of anatomy, surgical procedures, and instrumentation - HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually) Required Skills: anatomy, Surgical procedures, Instrumentation Important Skills: HSPA/CRCST certification, Customer service experience, Technical assistance Nice-to-Have Skills: Basic computer proficiency, Time-management skills Benefits: Medical and prescription drug insurance, Dental insurance, Vision insurance, Critical illness insurance, Accident insurance, Hospital indemnity insurance, Personalized healthcare support, Wellbeing program, Tobacco cessation program, Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), Basic life and AD&D insurance, Short-term disability insurance