Level 1 Helpdesk Technician at Structured… · Carrollton

Summary: Structured Technology Solutions is a growing Managed Service Provider (MSP) delivering IT support and security services. They are seeking an experienced Level 1 Helpdesk Technician to provide on-site technical support for a private school client, managing a variety of technical issues and ensuring effective communication with faculty and staff. Responsibilities: - Manage, prioritize, and resolve support requests through a centralized ticketing system - Provide Tier 1 technical support to faculty and staff (hardware, software, and account issues) - Assist with server management and maintenance tasks - Perform general networking troubleshooting (wired and wireless) - Apply cybersecurity best practices and assist with identifying and addressing security concerns - Communicate clearly and professionally with non-technical users - Document issues, resolutions, and procedures thoroughly - Maintain a positive, organized, and multitasking-focused approach in a busy school environment Required Qualifications: - Minimum of 1-2 years of experience in a helpdesk or technical support role - Experience with ticket management systems - Experience with server management or administration - Experience with general networking concepts and troubleshooting - Experience with basic cybersecurity principles - Strong multitasking and time management skills - Positive attitude with excellent customer service and communication skills - Ability to work on-site Monday–Friday during scheduled hours - Must be able to pass a background check (required due to working in a school environment) Preferred Qualifications: - Relevant industry certifications (CompTIA A+, Network+, Security+, Microsoft certifications, or similar) - Prior experience supporting education or K–12 environments - MSP experience Required Skills: Helpdesk support, Ticket management systems, Networking troubleshooting Important Skills: Server management, Cybersecurity principles, Relevant certifications Nice-to-Have Skills: Customer service, Multitasking Benefits: Flexible vacation time, Health insurance is not currently offered