Customer Service Representative at Strada Services in Sanford, FL

CUSTOMER SERVICE REPRESENTATIVE JOB SUMMARY: The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.   SUPERVISORY RESPONSIBILITIES: ·        None   DUTIES/RESPONSIBILITIES: ·        The Customer Service Representative ifnteracts with customers via telephone, email, online chat, or in person to provide support and information on products or services. ·        Collects and enters orders for new or additional products or services. ·        Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff. ·        Ensures that appropriate actions are taken to resolve customers’ problems and concerns. ·        Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. ·        Performs other related duties as assigned. REQUIRED SKILLS/ABILITIES: ·        Excellent communication skills including active listening. ·        Service-oriented and able to resolve customer grievances. ·        Proficient computer skills with the ability to learn new software. EDUCATION AND EXPERIENCE: ·        High school diploma or equivalent. ·        Customer service experience required. PHYSICAL REQUIREMENTS: ·        Prolonged periods sitting at a desk and working on a computer. ·        Must be able to lift up to 15 pounds at times.