Content & Support Operations at Storyteller in Remote

Summary: Storyteller is a high growth B2B SaaS platform that allows companies to integrate Stories into their owned and operated platforms. The role involves managing content operations and support workflows during live sports events, ensuring high-volume sports content is accurate and professional. Responsibilities: - Run content operations and support workflows during live sports events and other high-volume publishing periods - Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, and brand consistency - Spot, describe, and escalate issues clearly before they become client or user problems - Triage support requests by gathering evidence, identifying likely causes, and communicating the next action - Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability - Maintain clear handovers, incident notes, support updates, and QA records - Work with content, operations, product, and client-facing teammates to fix issues quickly and prevent repeats - Improve checklists, playbooks, templates, and lightweight automations as you learn what breaks in practice Required Qualifications: - Exceptional attention to detail, especially when checking text, visuals, links, timing, and structured information - High agency: when something looks wrong, unclear, or fragile, you do not ignore it just because it was not assigned to you - Clear written English and the ability to explain an issue calmly, precisely, and without drama - Reliability and follow-through when live coverage, client support, or content accuracy matters - Strong judgment under pressure. You can decide what needs immediate action, what needs escalation, and what can wait - Outcome ownership: you care whether the content, fix, or support update actually landed correctly - Curiosity about systems. You want to understand why an issue happened, not just report that it happened - Comfort using AI and tools to improve your own work while still checking important details yourself - Standards: you are not comfortable letting weak or inaccurate work pass just because nobody else has noticed it yet - Interest in sport, media, digital content, SaaS, or live operations Preferred Qualifications: - Experience in content QA, customer support, live operations, editorial, proofreading, or moderation - Experience working in a fast-paced operating environment - Exposure to SaaS, sports, media production, CMS tools, or publishing workflows - Examples of improving a checklist, workflow, support process, or QA process Required Skills: Content quality assurance, Customer support, Live operations, Proofreading, Content management systems, Publishing workflows, Judgment under pressure, Clear written communication Benefits: 33 Days Paid Leave and Benefits