Front Desk Agent-On Call Only at Sterile… · Bethesda

Description

The Front Desk position provides attentive, courteous service to all guests prior to arrival and throughout their stay, maximizing suite revenue and occupancy. Responsibilities include completing a detailed audit process, handling reservations and inquiries, and reporting any discrepancies to management. 

This is not a permanent position. It is an On-call position only. The role requires flexibility to serve as occasional backup coverage across all shifts, including 7:00 AM–3:00 PM, 3:00 PM–11:00 PM, and 11:00 PM–7:00 AM. 

Must be available for an initial 1-2 weeks of mandatory training during weekdays (Monday through Friday). 

Requirements

• Greet and assist all guests with a friendly and professional demeanor.
• Complete Audit Checklist.
• Demonstrate knowledge of the Lodge Emergency Procedures.
• Fully understand and be able to operate all relevant aspects of the front desk computer system.
• Ensure prompt delivery of packages, mail, and messages as needed to guests.
• Set up and manage breakfast program, as well as other front office operations.
• Be familiar with and follow emergency procedures to ensure guest safety.

Physical & Mental Requirements:

• Light work: Lifting up to 20 pounds occasionally.
• Must be effective in handling stressful and high-pressure situations.
• Excellent problem-solving skills and ability to respond to guest needs efficiently.

Additional Requirements:

• This is not a permanent position. It is an On-call position only. The role requires flexibility to serve as occasional backup coverage across all shifts, including 7:00 AM–3:00 PM, 3:00 PM–11:00 PM, and 11:00 PM–7:00 AM.  
• Must attend mandatory training and Orientation. 

Education & Experience:

• High School diploma or equivalent.
• Excellent organization and time management skills.
• Ability to communicate clearly and effectively.
• Knowledge of Microsoft Office Suite, Internet, and Property Management Systems.
• Proven experience as a Front Desk clerk or in a similar role, preferably in the hospitality industry.