Catering Sales & Service Manager at StepStone… · Salt…

Description

The Marriott University Park is looking for a Catering Sales and Service manager. This is an entry level sales position with a focus on detailing out previously contracted multi day conference and single day meeting sales. The ideal candidate has a background in food and beverage, has exceptional customer service skills, is detail orientated and comfortable working on a computer skill.   

Salt Lake City Marriott University Park is a beautiful hotel near the University of Utah with gorgeous mountain and city views, modern amenities and an excellent location adjacent to Rice-Eccles Stadium, our hotel provides smart, stylish lodging for business and leisure travelers visiting the Salt Lake City area. Hotel discounts for associates including free shift meals and on-site parking. 

Requirements

1. Administration 50%

• Work closely with client after booking to develop good working relationship, including letter of introduction, meeting planner materials, prompt response to calls and requests.
• Maintain professionalism in problem situations.
• Maintain detailed records of discussions with guest, including room accommodations, all meeting setups, food and beverage, transportation, etc.
• Upsell to improve revenue generation on property.
• Be readily available during functions for consultation with client.
• Flexible schedule required to accommodate client needs.
• Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management.
• Participate in site reviews.
• Conduct exit interviews with clients to solidify repeat business and distribute results.
• Participate in the preparation of the annual hotel budget.
• Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
• Ability to accurately use various office and accounting software.

2. Sales 30%

• Book all social catering functions in accordance with established goals set by hotel to reach expected revenues via the annual budget.
• Develop a target sales and marketing plan with focus on social and meeting catering functions which will include a combination of sales calls, site visits and prospecting for future relationships.
• Assist with the development of banquet menus.
• Participate in 30-60-90 day banquet forecasting.
• Coordinate in-house sales promotions and associate functions.
• Greet client upon arrival.
• Facilitate and communicate details related to catering functions to management.
• Maintain professionalism in problem situations.
• Maintain detailed records of discussions with guest, including all meeting setups, food and beverage, etc.
• Upsell to improve revenue generation on property.
• Be readily available during functions for consultation with client.
• Flexible schedule required to accommodate client needs.
• Preside at conference planning meetings where details related to group coordination will be discussed and reviewed by management.
• Participate in site reviews.

3. Support 10%.

• Must have comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to assist with various office tasks as needed.
• Ability to scrupulously follow all StepStone and hotel policies and procedures.
• Attend required meetings. 10%
• Professionalism and Style Expectations Weight
• These are expected of every associate within StepStone Hospitality, Inc. Totals 

3. Personal Effectiveness 5%

• Projects and assignments are completed thoroughly, professionally, and with care.
• Adjusts to high-pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself (acts and dresses) professionally at all times; sets standards for all
• associates. 

4. Communication

• Understands and communicates the StepStone Mission and Core Values.
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others.
• Conveys company information, decision, or problems to appropriate parties on a timely basis.
• Works to resolve disagreements and is respectful of peers and co-workers.

5. Physical Requirements

These are required of every associate.

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.

Additional responsibilities specific to you are:

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.

· Must have exceptional mathematical and computer skills.

· High school education and relevant training and experience required. Additional education preferred.

· Ability to timely obtain any required licenses or certificates.

· CPR training required; first aid training preferred.

· Additional language ability preferred.

· Occasional travel required.

EOE/M/F/V/D - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or veteran status.