Account Manager at Stephens… · Moultonbo…

Description

As an Account Manager, you manage client relationships, oversee landscape, snow, and property management services, and ensure high-quality service delivery. This position requires strong communication skills, a solid understanding of landscape and property management, and the ability to cultivate long-term client partnerships.

Client Relationship Management

• Build and maintain strong relationships with clients to understand their landscaping and property management needs and expectations.
• Serve as the primary point of contact for clients, promptly addressing inquiries, concerns, and feedback.

Sales and Renewal

• Prepare and present proposals, estimates, and contracts to clients.
• Identify opportunities for upselling additional services or enhancements to current agreements.

Team Coordination:

• Foster a positive work environment that encourages teamwork and strong communication.
• Collaborate with your Production Supervisor to dispatch daily for crews performing work on your client’s properties.
• Oversee a service schedule and hold timely meetings with the production supervisor to schedule work on your client's properties.
• Coordinate with landscaping crew, property management crews, snow removal crews, and subcontractors to ensure service execution meets client expectations.
• Provide guidance and support to team members, ensuring effective communication and collaboration.
• Participate in client handoff meetings with the sales team and the production supervisor to meet new clients and understand the property scope of work.
• Participate in monthly divisional meetings with the account management team.

Reporting and Documentation:

• Maintain accurate records of job notes, budgets, and client interactions.
• Prepare reports and updates for management regarding project status and client feedback.
• Review work tickets regularly to ensure accurate material, subcontractor, and time allocations and update statuses.

Leadership

• Conduct bi-annual performance reviews of the production supervisor and participate in performance reviews of landscape maintenance field staff working in your assigned zone pod.
• Conduct monthly check-ins with the production supervisor.
• All other duties as assigned.

Requirements

• 1-3 years of experience in account management, sales, customer service, horticulture landscaping, property management, or a degree in a related field.
• Excellent verbal and written communication skills to effectively convey information and maintain client relationships.
• Ability to develop and maintain long-term relationships with clients
• Ability to proactively identify issues and develop practical solutions.
• Familiarity with CRM software and other tools essential for account management.
• Ability to work collaboratively with internal teams, such as sales, marketing, and operations, to ensure a cohesive approach to client services.
• Willingness to embrace new ideas and technologies to improve efficiency and service delivery.
• Valid Drivers Licenses

Physical Requirements

• Ability to lift 50 lbs or more, stand or sit for extended periods, and perform repetitive tasks.
• Comfortable working outdoors in various conditions, including heat, cold, and rain.

Schedule

• Monday-Friday, 6:30 AM - 3:30 PM during the landscaping season (Weekends and extended hours as needed)
• Monday-Friday 7:00 AM - 3:30 PM during the winter season (Weekends and extended hours as needed)

Our Values

As a team member, you play a vital role in upholding our company values. Your commitment to continuous growth and resilience ensures we tackle challenges with grit and determination. By acting with integrity, you help us consistently choose the right path, even when it’s the hardest one. Your collaboration strengthens our team, lifting others up and driving us to achieve more together. Attention to detail in your work builds the foundation for excellence, one step at a time. Above all, you contribute to fostering relationships, building trust, respect, and lasting connections that define who we are.