Senior Engagement Manager, Client Success at Stepful in Remote

Summary: Stepful is reimagining allied healthcare training by offering affordable, online programs to help learners launch high-demand healthcare careers. As a Senior Engagement Manager, you will oversee client relationships, ensuring successful delivery of healthcare training programs and driving commercial outcomes such as program adoption and renewals. Responsibilities: - Serve as the primary client point of contact, building strong client relationships and addressing concerns effectively - Develop and manage delivery of Stepful's programs, collaborating with internal teams to ensure strong outcomes and high client satisfaction - Monitor key program metrics, including commercial outcomes (e.g., seat activations) and learning outcomes, and identify and take action to address any issues that may impact them - Own contract renewals and identify and pursue expansion opportunities (in partnership with sales) - Translate client needs into actionable account strategies, outlining clear success roadmaps that meet both Stepful’s commercial objectives and the client's strategic and talent goals - Become a trusted advisor to clients by deeply understanding their needs, providing thought partnership and insights, and delivering key initiatives that position Stepful as their most valuable partner - Act as a client advocate, providing feedback to internal teams on how we can evolve our solution and operations to better serve our employer partners Required Qualifications: - Proven experience independently managing senior client relationships at large, complex organizations – building trust, understanding needs, managing difficult conversations, and influencing clients - Very strong project management skills, with the ability to manage complex programs and multiple stakeholders - Strong commercial acumen – a knack for understanding opportunities to better serve a client, and the ability to influence toward deepening a partnership - Comfortable analyzing data and tracking to track progress and drive decision making - Excellent verbal and written communication skills (e.g., client-ready slides, emails) Preferred Qualifications: - Worked in management consulting or a B2B go-to-market role (e.g., solutions consulting, account management, client success, sales, business development, strategic partnerships) - Experience working in education, talent/workforce development, healthcare, or B2B tech-enabled services companies - Excited to help build a new function – partnering to evolve our ways of working, systems, and tools Required Skills: Data Analysis, Commercial Acumen, Program Management, Client Relationship Management, Influencing, Strategic Thinking, Project Management Benefits: Meaningful Equity Stake, Subsidized Medical, Dental, and Vision insurance plan options, 401(k), FSA, HSA and commuter benefits, Learning stipend, Open vacation policy, including: Guidance of 15 days PTO annually, Stepful closed the last week of December, 15 work-from-anywhere days, 10 public holidays observed for 2026