Stepful→
Operations Manager at Stepful in New York City, NY
Job Description
About Stepful:
Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—regardless of background or circumstance—launch high-demand healthcare careers.
In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. Our graduates, including Medical Assistants, Pharmacy Technicians, Nurses, and more, form the talent pipelines at major employers like CVS, NY-Presbyterian, HCA, Providence, and Walgreens.
Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $31.5M Series B led by Oak HC/FT. We were named the #1 EdTech company in the U.S. by TIME for 2025.
We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare careers for those who need them most
Our values:
We credit much of our success to our exceptional team. We’re looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values:
Care first: We do whatever it takes for our students to succeed.
Learn quickly: We test, learn with data, and iterate.
Build together: We win when we rely on each other.
Own it: We show up, take initiative, and show pride.
The opportunity:
As an Operations Manager, you will lead strategic initiatives to improve our student experience, overseeing a growing team of student-experience professionals. You will build processes and systems to scale our operations and provide an outstanding learning experience for our new programs.
This role reports directly into our Group Manager, Operations.
What you'll do:
Drive strategic initiatives to improve a large portion of the student journey from learning to job placement.
Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale.
Optimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinators.
Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals.
Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates.
Work cross-functionally with our product, learning, and engineering teams to provide visibility into students’ and student experience professionals’ feedback to help inform their product roadmaps.
What you'll bring:
You have 3+ years of consulting or business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment.
You are highly analytical, can optimize metrics, and successfully develop action plans to meet business goals.
You can own both strategy & execution
You can motivate a team to support a large number of students
You are willing to do whatever it takes to get the job done successfully
You aren’t afraid to get your hands dirty
You learn quickly through experimentation
You thrive in a fast-paced, ambiguous environment
Bonus points if:
You have an MBA
You worked at a startup
You have taught or coordinated online courses at scale
You worked in healthcare
Interview Process:
Step 1: Introductory call with Talent Acquisition team member
Step 2: Hiring Manager interview
Step 3: Take-home assignment
Step 4: Virtual panel interview
Step 5: On-site panel interview in NYC
Benefits and Compensation:
Meaningful Equity Stake
Subsidized Medical, Dental, and Vision insurance plan options
401(k)
FSA, HSA and commuter benefits
Open vacation policy, including:
Guidance of 15 days PTO annually
Stepful closed the last week of December
15 work-from-anywhere days
10 public holidays observed for 2026
The target base salary range for this opportunity is $120,000 - $150,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.
Stepful is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.