Group Manager, Operations at Stepful in New York City, NY

About Stepful: Stepful is reimagining allied healthcare training by offering affordable, online, instructor-led, and AI-supported programs that help learners—regardless of background or circumstance—launch high-demand healthcare careers. In addition to our direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. Our graduates, including Medical Assistants, Pharmacy Technicians, Nurses, and more, form the talent pipelines at major employers like CVS, NY-Presbyterian, HCA, Providence, and Walgreens. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $31.5M Series B led by Oak HC/FT https://www.stepful.com/post/stepful-announces-series-b. We were named the #1 EdTech company in the U.S. by TIME for 2025 https://www.stepful.com/post/stepful-named-1-edtech-company-in-us-top-10-globally-times-2025-list. We’re improving access to quality healthcare for everyone, everywhere, and improving access to healthcare careers for those who need them most Our values: We credit much of our success to our exceptional team. We’re looking for mission-driven builders who thrive in fast-paced, ambiguous environments, and embody our four core values: - Care first: We do whatever it takes for our students to succeed. - Learn quickly: We test, learn with data, and iterate. - Build together: We win when we rely on each other. - Own it: We show up, take initiative, and show pride. The opportunity: As Group Manager, Operations you will design and own strategic initiatives to improve our student experience and oversee a growing team of student-experience professionals. You will build processes and systems to scale our operations 10x efficiently while achieving high student and partner company outcomes. This role reports into our Director, Operations. What you'll do: - Drive strategic initiatives to improve a large portion of the student journey from learning to job placement - Design and implement experiments to improve student retention, learning, and placement outcomes, identifying opportunities for improved processes and automation at scale - Optimize operations and metrics tracking for a growing team of student experience professionals, including coaches, instructors, and placement coordinators - Own end-to-end projects, including revamping processes, scoping product features, and hiring student experience professionals - Own and achieve the student success metrics, including learning outcomes, certification, placement, and satisfaction rates - Work cross-functionally with product, learning, and engineering teams to provide visibility into students’ and student experience professionals’ feedback to help inform their product roadmaps What you'll bring: - 5+ years of consulting or business operations experience in a direct-to-consumer startup, preferably in an edtech or healthcare environment - Analytical acumen, an ability to optimize metrics, and a knack for successfully developing action plans to meet business goals - Ability to own both strategy & execution - Ability to align multiple stakeholders on the strategic direction for the business - Ability to work directly with external partners and clients Bonus points if: - You have an MBA - You’ve previously worked at a startup - You have experience working in healthcare Interview Process: - Step 1: Introductory call with Talent Acquisition team member - Step 2: Hiring Manager interview - Step 3: Take-home assignment and presentation - Step 4: On-site panel interview in NYC Benefits and Compensation: - Meaningful Equity Stake - Subsidized Medical, Dental, and Vision insurance plan options - 401(k) - FSA, HSA and commuter benefits - Open vacation policy, including: - Guidance of 15 days PTO annually - Stepful closed the last week of December - 15 work-from-anywhere days - 10 public holidays observed for 2026 The target base salary range for this opportunity is $165,000 - $180,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations. Stepful is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.