Service of Process Specialist at Steno in Remote

Summary: Steno is a fast-growing legal tech company transforming litigation support. The Service of Process Specialist will manage the service of process from start to finish, ensuring client orders are on track and utilizing cutting-edge technology to streamline operations. Responsibilities: - Own the process from start to finish — handle service of process with precision and accountability - Keep client orders on track — review, prepare, submit, and dispatch filings and services while meeting deadlines - Be the problem-solver — prevent delays, handle rush requests, apply critical thinking skills to our workflows and systems, and make sure nothing falls through the cracks - Communicate like a pro — keep clients, vendors, and teammates in the loop at every step - Work with cutting-edge tools — Utilize industry-leading technology platforms to streamline intake, order fulfillment, and communications across client-facing and internal channels - Stay organized and on top of it all — manage multiple jobs, track SLAs, and maintain accurate records Required Qualifications: - Experience in service of process and litigation support - Ability to manage a busy job queue and juggle deadlines - Familiarity with Legal CMS platforms and legal support vendors - Experience in high volume dispatch - Ability to monitor SLAs and flag risks - Strong communication skills for coordinating with process servers and clients - Detail-oriented with a knack for managing complex workflows - Ability to stay organized and manage multiple jobs while maintaining accurate records Required Skills: Service of Process, Litigation Support, Legal CMS Platforms, Process Server Ecosystem, SLA Monitoring, Order Fulfillment, Workflow Management, Critical Thinking, Communication, Detail Orientation, Problem Solving Benefits: Premium Medical, Dental, & Vision Coverage, 100% of premiums covered for some plans, Stock options included