Customer Operations Analyst at Statflo in Remote

Summary: Statflo is a Toronto-based company providing a leading sales acceleration platform for retailers across North America. They are seeking a Customer Operations Analyst to support the Customer Team by managing customer inquiries, analyzing data, and assisting with account management to enhance customer experiences. Responsibilities: - Acquire and maintain deep knowledge of the ins and outs of custom configurations for our largest customers - Investigate technical customer issues and triage more complex requests to identify, reproduce, and document them for review by the QA team - Work closely with internal teams to keep a pulse on new programs, updates, and product roadmap timelines - Identify trends and knowledge gaps to forward along to the Strategic Accounts team - Pull and send advanced reports for select customers - Build and manage results dashboards for customer business reviews - Work closely with the data team to maintain and improve reporting standards - Collaborate with internal stakeholders to identify customer trends, risks, opportunities, or anomalies - Assist with configuration changes and backend updates for strategic accounts - Provide general support to Strategic Account Managers by assisting with day-to-day tasks Required Qualifications: - Entry-level experience - Passionate about customer experience and understand the meaning of putting the customer first - Prior experience in a customer service, customer support, or data analyst role - Exhibit an unmatched level of empathy and patience - Enjoy investigating and resolving challenges as quickly and efficiently as possible - Have a technical aptitude and the ability to pick up new technology quickly - Are a problem solver, able to overcome obstacles and able to come up with and provide workarounds - Have the ability to prioritize tasks and work autonomously in a fast-paced, ever-changing environment - Are a self-starter who is driven to deliver results and exceed expectations Preferred Qualifications: - Intermediate to advanced Excel - Working knowledge of APIs - Familiarity with tools like Zendesk or Service Cloud - Knowledge of SQL - Understanding of or experience with databases - Knowledge of scripting languages a plus Required Skills: Customer experience, Data analysis, Technical aptitude Important Skills: Advanced Excel, SQL Nice-to-Have Skills: Empathy, Patience, Autonomy Benefits: Healthcare Spending Account (HSA), Competitive Benefits (Medical & Dental), Hybrid Work options, Team-building and social events