Stock Crew General Merchandise Clerk at Stater Bros.… · Yorba…

Summary: Stater Bros. Markets is a retail grocery company seeking a General Merchandise Clerk. This role is responsible for delivering excellent customer service and supporting various store operations, including stocking shelves, assisting customers, and maintaining a clean shopping environment.

Responsibilities:
- Provide friendly, helpful service while maintaining a professional demeanor and enhancing the customer’s shopping experience (G.O.A.T)
- Assist with customer questions, locating products, product recommendations, and communicating out-of-stock issues or customer concerns to store management
- Bag groceries carefully and efficiently, separating items properly; along with offering and helping customers with loading groceries to their vehicles
- Ensure shopping carts are regularly gathered from the parking lot and organized at store entrances for customer use
- Open boxes to stock, and refill shelves, displays, and end caps with general merchandise items
- Following CAO bread procedures for working and writing bread orders
- Build and maintain GMC product displays following store planograms, seasonal guidelines, and store management
- Bale cardboard regularly and maintain the backroom clean, organized, and free of clutter to ensure a safe and efficient work environment
- Ensure correct signage and pricing is visible and accurate, including routine price changes
- Keep aisles and display areas clean, safe, and free of hazards
- Sweep floors, clean up spills, and remove trash as needed to ensure a clean and safe shopping environment
- Receive online orders, accurately locate and inspect items for damage, defects, or freshness before packing to meet customer expectations
- Replace or report unavailable or damaged items promptly along with updating customers on substitutions or delays
- Pack items properly to avoid damage during transport and label orders clearly for pickup
- Communicate to store management regarding order progress or issues
- Assist customers by carrying or escorting their completed orders from the store to their vehicles, ensuring a smooth and convenient pickup experience
- Cut, prepare, package, label, and price fresh-cut produce items for sale to customer
- Stock and rotate merchandise to maintain freshness and an attractive display
- Monitor product temperatures and maintain proper storage conditions
- Maintain logs and records of damaged and lost merchandise
- Complete price changes and assist Produce Manager with monthly inventory counts
- Open, price, and stock floral merchandise while keeping displays neat, attractive, and well-organized to draw customer interest
- Monitor floral inventory for freshness and quality, removing wilted or damaged products promptly
- Place point-of-sale signs, tags, and promotional materials for floral and GMC produce products including routine price updates
- Support the Produce department by stocking and maintaining the salad wall and other GMC produce items
- Operate all standard store equipment—such as hand trucks, box cutters, department equipment, etc. safely and efficiently by adhering to established safety protocols
- Work collaboratively with team members to ensure smooth department operations and excellent customer experience
- All other related duties as required and assigned including, but not limited, to courtesy clerk duties

Required Qualifications:
- Must be at least 18 years of age
- A valid Food Handler / Health Card
- Ability to work in a fast-paced environment and handle multiple tasks and responsibilities
- Friendly, helpful attitude with a focus on customer satisfaction and service at all time
- Ability to work well within the team and follow direction with a good attitude
- Excellent communication skills (both oral and written) with the ability to communicate clearly and respectfully with customers and teammates
- Basic math and reading skills for handling pricing, labels, equipment, and inventory
- Good problem-solving abilities and attention to detail
- Ability to stand, walk, bend, kneel, for up to four to eight hours per day and lift packages and other items (up to 50 pounds)
- Available to work a flexible schedule, including evenings, weekends, and holidays
- Must maintain a sense of integrity and adhere to all store policies and procedures, including safety standards and the collective bargaining agreement

Preferred Qualifications:
- High school diploma is preferred but not required

Required Skills: Food Handler / Health Card, Inventory Management, Price Labeling, Produce Preparation, Floral Merchandising, Use of Hand Trucks, Use of Box Cutters