Transfer Agency, Senior Associate at State Street in China

Transfer Agency, Senior Associate Location: Hong Kong, China Job Description Who we are looking for Deliver high quality client service both internally and externally by incorporating experience and industry knowledge in daily workflow so as to complete increasingly complex tasks on time and accurately. Why this role is important to us The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities. Join us if making your mark in the financial services industry from day one is a challenge you are up for. What you will be responsible for As an Transfer Agency Associate you will Client Service Complete all tasks including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner Quality control of transactions processed and client correspondence Assist in the delivery of on the job training and development of other administrators. Ensure business standards and client deadlines are met on a consistent basis Actively initiate Error, Fines & Loss analysis Escalate client issues where necessary Technical - Adhere to procedures in relation to all tasks - Administration of Clients trades and maintenance of register, processing of cash movements and reconciliation - Identify process efficiencies in the course of their daily work and propose to line managers - Develop and maintain a thorough knowledge of Transfer Agency processes and Systems - Gain broad expertise on company products - Build and maintain internal network of contacts - Display thorough understanding of the following tasks:- Issuance of contract notes and settlement confirms Processing of monetary settlement, money in/out and FX process Administration of commission payments Processing of Fund distribution Units in Issue reporting and reconciliation Reconciliation completion and clearance of trades and cash Processing of register maintenance requests Communication Liaise with other departments in an effective manner Provide/seek regular feedback to team leader Team Act as an effective team player & deputies for immediate supervisor when appropriate Show organisation skills for oneself and others Display effective team focus by assisting colleagues in their daily routine Positively influencing team morale in order to achieve set standards and goals Show willingness to assume additional tasks in order to share workload within team/department Maintaining a “can do” attitude General Display initiative Administration of Clients/Investors correspondence Display awareness of daily work levels and overall business needs by What we value These skills will help you succeed in this role Excellent administrative and business support skills, with the ability to multi-task and to work calmly under pressure. Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint Strong written & verbal communication skills Excellent organisational, planning and co-ordination skills. Ability to work accurately to tight deadlines Proactive and able to work independently and as part of a team Education & Preferred Qualifications Detailed understanding of procedural, technical and product requirements within Transfer Agency business Typically candidate will have 2 years relevant experience within a similar environment Additional requirements Accurate and Precise Team Oriented Organised Personable Flexible Self-reliant Enthusiastic Excellent communications skills About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients. Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential. Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer. Discover more at StateStreet.com/careers About State Street Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success. We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. Discover more information on jobs at StateStreet.com/careers Read our CEO Statement