Studio Manager One City at State of Play… · Location…

STUDIO MANAGER

Location: Battersea Power Station / Hove
Hours: 40 hours per week
Salary: £32k–£35k per annum (Experience dependent)

We’re looking for a dynamic, proactive, and highly organised Studio Manager to take full ownership of our flagship operations.
As Studio Manager, you are the driver of the studio’s success. You will lead a high-performing Front of House team, working closely with Head Office and our elite instructors to deliver an exceptional, end-to-end member experience. This is a role for a proven leader who thrives on operational excellence, data-driven results, and building a culture of elite standards.
Whether you are an experienced Studio Manager or a high-performing Assistant Manager ready for the next step, you will be responsible for shaping the environment where our community pushes their limits every single day.

KEY RESPONSIBILITIES
Studio Operations
Ensuring the studio runs smoothly and to standard.

• Oversee daily studio operations, including team management, retail, and facilities.
• Manage rotas to ensure the studio runs at peak efficiency 7 days a week.
• Maintains high cleaning, safety and presentation standards.
• Oversees equipment and stock management.
• Resolves issues quickly and proactively.
• Delivers consistent opening and closing compliance.

Team Leadership & Development

• Recruit, train, and build a team that reflects the One City culture.
• Sets clear expectations and performance standards.
• Provides regular feedback and structured reviews.
• Coach & develop team members
• Manages performance confidently and professionally.
• Builds a positive, high-energy culture.

Member Experience

• Protect and elevate the member journey.
• Be visible and engaged on the studio floor.
• Handle feedback and complaints effectively.
• Builds strong member relationships.
• Monitor retention and member satisfaction.
• Ensure consistent premium standards are upheld.

Community & Commercial Growth

• Analyse weekly analytics and hit targets to drive revenue and build member retention.
• Use data to drive decision making
• Drives memberships, upselling and secondary spend..
• Marketing Collaboration: Work with the internal marketing team to execute studio-specific initiatives that drive brand awareness.
• Balance strong service with cost control.

Personal Accountability

• Own results, behaviour and standards.
• Takes responsibility for outcomes.
• Deliver on commitments.
• Remain professional under pressure.
• Lead by example.

Communication

• Communicates clearly and confidently.
• Leads team meetings effectively.
• Gives clear direction and expectations.
• Shares operational updates accurately.
• Represents the brand professionally.

Brand Alignment

• Lives and protects the One City standard.
• Maintains strong presence and energy.
• Protects studio presentation.
• Reinforces brand values daily.
• Drives consistency across all shifts.