Seasonal Customer Service Representative -… at State of… · Carter…

Summary: The State of Oklahoma is seeking a Seasonal Customer Service Representative for Lake Murray State Park. This role involves providing customer service at the park's front office, assisting with reservations, and managing guest accounts. Responsibilities: - Answers telephones, takes messages, and provides information about park and/or lodge facilities - Receives walk-in and phone-in reservation requests - Check guests into accommodations, validates parking - Posts charges to guest accounts, including necessary corrections and transfers - Collects charges, processes credit card vouchers, and closes guest accounts - Checks in/out recreation equipment, golf carts, etc. to lodge guests - Assists with gift shop at front desk with sales and restocking merchandise - Prepares various reports under general direction - Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs - Performs general housekeeping in public areas - Performs other related duties as assigned Required Qualifications: - Must be at least 16 years of age - Ability to effectively communicate with a variety of people both orally and in writing - One (1) year of experience in sales, public contact work, handling and processing mail, or general office clerical work; OR an equivalent combination of education and experience Required Skills: Telephone operation, Reservation processing, Cash handling, Credit card processing, Report preparation, Office software