Reference Services Assistant - LIB60083840 at State of… · Raleigh

Agency

Dept of Natural and Cultural Resources

Division

State Library

Job Classification Title

Library Technician (S)

Position Number

60083840

Grade

NC04

About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team!

Description of Work

The Library of North Carolina is seeking a well-rounded Reference Services Assistant to join our team! The Reference Services Assistant position provides basic direct reference assistance to researchers on-site in the North Carolina Government & Heritage Library as well as through telephone, online chat, and email contact. This position processes Interlibrary loan requests and provides office and library support through management of office equipment, computers, and supplies; maintenance of collections and signage; shelving materials; compilation of statistical reports; photocopying of handouts; preparation and mailing of correspondence; and other assistance as needed. This position has the potential for hybrid work with a minimum of four days per week onsite.


Key Responsibilities

• Providing assistance to researchers on-site in the Government & Heritage Library.
• Participating in online reference services, including email and chat.
• Performing circulation tasks including registering clients for Government & Heritage Library cards, renewing accounts, and troubleshooting and reporting account access issues.
• Collects and compiles various statistics as directed by the Reference Services Supervisor.
• Processing Interlibrary Loan lending requests.
• Contributing to library education, outreach, and marketing efforts by assisting in the development of educational materials, displays, and programs; staffing virtual and in-person events; and writing social media
posts.
• Participating in library cross-functional teams.

Knowledge Skills and Abilities/Management Preferences

Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above.

Recruitment Range: $32,287-$43,279

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:

• Demonstrated customer service experience.

• Demonstrated experience with library research, including library catalogs and/or research databases.

• Demonstrated experience delivering in-person and/or virtual instruction, training, or public speaking.

• Demonstrated experience supporting researchers in one of the following disciplines: North Carolina history, government, and/or family history.

• Demonstrated experience working with Interlibrary Loan.

Position/Physical Requirements

• Typical work schedule is Monday-Friday, 8am-5, approximately one Saturday per month, 8:15am-1:15pm.

• Must have a valid NC driver’s license.

• Must be able to frequently lift up to 30 lbs. with or without reasonable accommodation.

***SIGN-ON BONUS BEING OFFERED***

A sign-on bonus of $1500 is being offered for eligible candidates. See eligibility at https://oshr.nc.gov/policies/sign-and-retention-bonus-policy

*Payout contingent on funding availability*

** Internal State Government Posting – Only current permanent and temporary NC State Government and/or University employees or layoff candidates with the State of North Carolina eligible for RIF priority reemployment consideration as described by G.S. 126 may apply.**

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school or General Educational Development (GED) diploma and two years of experience in library services, office support

or

related field; or equivalent combination of education and experience

Division Description

The Library of North Carolina is a Division of the North Carolina Department of Natural and Cultural Resources (DNCR) and includes four Sections. These Sections are the Accessible Books and Library Services (ABLS), Government and Heritage Library (GHL), Library Development (LD), and Administration.

ABLS provides physical and digital materials, programs, and services to North Carolina residents who cannot use standard print materials due to visual, physical, or reading disabilities. GHL is a hybrid library that is the permanent repository for state government publications, and collects and provides information about North Carolina government, history, culture, people, and environment. LD provides services to libraries across North Carolina, including the administration of state and federal grants, continuing education, a library catalog and resource sharing consortia, certification for public librarians, and statewide library programs and services. Administration includes Division leadership, administrative support, budget, a human resources liaison, and the communications team.

For more information, please visit library.nc.gov. All sections of the Library of North Carolina serve individuals or institutions across all 100 North Carolina counties.

Click here to learn about employee perks and benefits.

Click here to see the Total Compensation Calculator.

Supplemental and Contact Information 

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence. 

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community. 

Application Process

 Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.

• Due to the volume of applications received, we are unable to provide information regarding the status of your application. The hiring process may take several weeks.

• Be sure to complete the application in full. Applicants are unable to submit more than one application to an individual posting.  Only one application received prior to the closing date will be accepted.  Applications must be submitted by 11:59:59 PM on the night prior to the closing date.  

Degree/College Credit Verification 

Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more. 

Veteran’s and National Guard Preference 

Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application. 

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing. 

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application. 

ADA Accommodations 

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. 

Employment Eligibility 

It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System). 

Sign On Bonus Eligibility 

To be eligible for a sign-on bonus, the candidate must not have worked as a probationary, permanent, or time-limited employee in the last 12 months as an employee in North Carolina state government, including without limitation the judicial system, state executive branch agencies, and the university system, subject to the State Human Resources Act. Employee eligible for a sign-on must work at least 20 hours per week.  

All Sign-on Bonuses are contingent upon budget and final eligibility determination as of the effective date of hire. Additional information regarding the Sign-on Policy can be found here.

CONTACT INFORMATION:  

N.C. Department of Natural and Cultural Resources

Division of Human Resources

109 E. Jones Street, Raleigh, NC 27601 

Phone: 919-814-6670

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Devyn Kirksey

Email:

employment@dncr.nc.gov