Police Telecommunicator at State of North Carolina in Raleigh, NC

Agency

NC State Highway Patrol

Division

State Capitol Police

Job Classification Title

Telecommunicator (S)

Position Number

60056490

Grade

NC04

About Us

The North Carolina State Highway Patrol's primary mission is to reduce collisions and make the highways of North Carolina as safe as possible. The NCSHP has more than 1,600 troopers who cover nearly 80,000 miles of North Carolina roadways, more than any other state except Texas. In addition to enforcing the state's traffic laws, state troopers also guide traffic during hurricane evacuations, re-route traffic around hazardous chemical spills, and they stand ready should any act of terrorism occur. State Troopers are committed to protecting North Carolina's motoring public.

Description of Work

Are you looking to begin or continue a career in law enforcement telecommunications?
Consider this opportunity with the North Carolina State Capitol Police.

The purpose of this position is to dispatch law enforcement, fire protection, and EMT personnel to requests for assistance through licensed two-way radio communications equipment; monitor computer assisted intrusion and fire alarm system, emergency and administrative telephones; handle walk-in complaints from citizens and /or refer the person to a police officer; monitor and operate the Division of Criminal Information computer terminal; maintain and control the daily log and complaint records/reports of a given shift; and make emergency notifications as requested by the officer in charge.

Knowledge Skills and Abilities/Management Preferences

Salary Grade NC04 Recruitment Salary Range: $31,200 - $54,397

Note:  Qualified recommended applicant(s) must undergo and successfully pass: 

• Criminal Background Investigation
• Drug Screening Test
• Psychological Evaluation

This Telecommunicator position works to understand and interpret incoming communications and dispatch law enforcement, fire, and emergency units. Telecommunicators receive emergency and non-emergency calls, monitor alarms, security cameras, alerts, and other emergency inputs and react accordingly. Individuals in this role liaise between the public and public safety officials.

Job duties of this position include:

• Dispatching officers to calls at state-owned buildings and lots
• Operating, reviewing, and inputting data into the Computer Aided Dispatch (CAD) system, Division of Criminal Information (DCI) system, eWarrants, and CJLeads
• Monitoring and operating state-wide alarm software while dispatching responders to appropriate sites
• Recording information and statistics including upkeeping records
• Answering and transferring calls to appropriate agencies and personnel
• Monitoring and utilizing multi-channel radio software
• Interpreting and relaying information to field personnel concerning wanted persons, violations of laws, and other criminal activities
• Making immediate decisions on a wide variety of information received through various sources and disseminating this information to field personnel, agency officials, and other law enforcement agencies as appropriate
• Researching information including phone numbers, directions, criminal histories, and driving histories usingresources such as the court systems, internet, and Criminal Justice Information System (CJIS)
• Entering warrants and stolen property into CJIS
• Acting as backup to law enforcement officers with statewide to local jurisdiction, including the State Highway Patrol, civil defense officials, the Department of Transportation, and local law enforcement officials

This position requires the ability to:

• Work in shifts and some weekends and holidays as needed at the discretion of the Director
• Operate in a work environment with high-stress situations requiring sound decision making skills
• Provide coverage during weather and other emergencies including working in communications centers during emergencies or search and rescue operations
• Operate telephones or perform other administrative duties as needed
• This is a full-time position (40 hours per week) with
• State Benefits including paid vacation, paid sick leave, paid holidays, retirement, and health insurance.

The NC State Highway Patrol (NCSHP) selects applicants for employment based on required education and experience and job-related

knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual

orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.

The Mission of the North Carolina State Highway Patrol is to protect our State with integrity, loyalty, and professionalism. The North Carolina

State Highway Patrol will excel as a national leader in public service through innovative law enforcement, strategic preparedness, and

community engagement.

The Mission of the State Capitol Police is to safeguard and preserve the lives and property of the people of North

Carolina through prevention, protection, and preparation with integrity and honor.

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government

workplace. NCSHP supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair

chance policies. Join a team that welcomes, values, respects and supports all members of our work community.

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace.  NCSHP supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community. (this statement was left out).

Application Resources
State of North Carolina Hiring Process Information here.

Be sure to complete the application in full. Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit.  "See Resume" or "See Attachment" will NOT be accepted. 
  
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. 

Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.

If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. 

All applicants must complete and submit a state application for employment using the Oline Application System for the State of North Carolina by 11:59pm on the night before the closing date listed or the application will be deemed untimely and will not be processed.  

Please make sure that you have entered all necessary information on your application.  Once you hit submit you will not be able to edit or reapply to this position to add information or attachments even if you withdraw your application.

Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the qualified applicants. The hiring process may take several weeks.  
 

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions.  Transcripts, and degree evaluations may be uploaded with your application.  If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more.

Veteran’s and National Guard Preference

Applicants seeking Veteran’s Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), NCSHP is committed to the full inclusion of all qualified individuals. As part of this commitment, NCSHP will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
 
Employment Eligibility
It is the policy of the State of North Carolina and NCSHP that all employees provide proof of employment eligibility (immigration and naturalization) before or on the first day of employment.   We participate in E-Verify (Employment Eligibility Verification System).

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school or General Educational Development (GED) diploma and sufficient experience to demonstrate an ability to work effectively under pressure situations; or an equivalent combination of education and experience. Necessary Special Qualifications Must meet the applicable education, employment, and training standards as required to be Department of Criminal Information (DCI) certified; must be DCI certified or become certified within 120 days of employment.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Michael William Sattler

Recruiter Email:

MICHAEL.SATTLER@NCSCP.GOV