DMV - Program Coordinator I-Adm Supp , LISRU at State of… · Location…

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Program Coordinator I (S)

Position Number

60031360

Grade

NC08

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

The primary purpose of the LISR Administrative Hearings Section is to provide fair and impartial administrative hearings on behalf of the Commissioner of Motor Vehicles in accordance with Chapter 20 of the North Carolina General Statutes (Article 9A and Article 13) and all applicable policies and procedures. As an Administrative Hearing Officer, he/she will schedule and make fair and impartial decisions to determine fault or neglect on behalf of the registered owner for having a lapse in coverage while maintaining a valid registration in STARS/LITES. As a hearing officer this employee will conduct fair and impartial hearings dealing with Safety Responsibility and will determine whether the driving privileges of the owners and/or operator of an uninsured motor vehicle involved in an accident should be revoked or reinstated when a hearing is requested.
This position also aids the general public via telephone, ServiceNow, and email as well as consults with attorneys, subrogation and insurance company representatives concerning the adjudication of motor vehicle records for uninsured motorists involved in an accident while explaining policy and procedures and general statutes as it relates to Article 9A of the NC Motor Vehicle Laws. This position processes reinstatement of driving privileges and issues orders of suspension. This position also collects and deposits Liability Insurance Hearing Fees and Security Deposits.

Knowledge Skills and Abilities/Management Preferences

Salary Range and Salary Grade: NC08 $39,244 - $68,679

Management prefers applicants with the following:

• Experience delivering high-quality customer service to a diverse clientele by phone or in person.

• Experience using Microsoft Office (Word, Excel, Outlook) and entering, retrieving, and analyzing data within mainframe and web-based systems.
• Experience interpreting and applying statutes, administrative rules, and organizational policies to support fair and impartial decision-making.
• Experience interpreting laws, rules, and regulations.
• Experience working with internal staff and external partners, including DMV personnel, law enforcement agencies, and attorneys.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution; or an equivalent combination of education and experience.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Genesis M. Wallace

Email:

DOT-WorkdayJobRecruitment@ncdot.gov