Office Associate II - Office of the… at State of Maine · Augusta

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The Customer Service Unit serves as one of the primary communication links between members of the public and the Maine Department of Labor. Staff are responsible for answering phones and directing callers to the appropriate resource during the business hours of 8:00 a.m. to 5:00 p.m. Staff in this Unit provide information to people who call the Department or visit the administrative office. Other administrative duties support the Office of the Commissioner and other bureaus within the Department.

Department of Labor - Office of the Commissioner/Customer Service Unit
Job Class Code: 6542
Grade: 13 (Administrative Services)
Salary: $17.69-$25.47 - Hourly
Location: Augusta
Opening Date: May 12, 2026
Closing Date:  May 27, 2026

Do you have a passion for helping people? Are you a natural problem-solver with exceptional time management and customer service skills? And do you possess a strong command of Microsoft excel? If so, then the Maine Department of Labor’s dynamic Customer Service Unit needs you. We are seeking a talented individual to join our team and serve as one of the primary communication links between members of the public and the Maine Department of Labor, as well as handle administrative duties and assist various bureaus within the department.

Primary responsibilities include:  

• The primary responsibilities are to answer the main line for the Maine Department of Labor and refer constituents to the appropriate Bureaus, or resources, for resolution to their inquiries.
• Greet walk-in visitors and constituents, identify their issues, answer their questions and/or refer them to the appropriate resources in state government.
• Manages, maintains, and Enters data information into various tracking spreadsheets.
• Performs special projects as they are assigned.
• Provides other administrative duties such as photocopying, preparing mail, receiving mail, and maintaining the Bureau of Labor Standards’ Labor Law poster and Video Libraries.

Skills or knowledge required:

• Excellent customer service skills
• The ability to multitask
• Excellent time management
• Ability to understand and communicate difficult or complex matters
• Ability to use discretion with sensitive matters and material
• Knowledge of advanced computer applications, particularly Excel

Minimum qualifications:

Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex, varied office support tasks, and 2) the ability to use independent decision-making on the appropriate processes to follow, information to process, and actions to take in accordance with standard procedures.  All positions in this classification assume the qualifications of: Office Assistant I, Office Assistant II, and Office Associate I.

Preference will be given to those applicants:

• A strong knowledge of advanced computer applications, particularly Excel.
• Experience providing information and guidance.
• Excellent communication and customer service skills.
• Familiarity with workforce development resources.
• Lived experience as or serving individuals underrepresented in the workforce.

Contact information:

Questions about this position should be directed to Christopher Chase, Christopher.Chase@Maine.gov

Benefits of working for the State of Maine:

No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:

• Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State. 

• Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($387.92 annual value). 

• Retirement Plan – The State contributes the equivalent of 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS) for MSEA, or 18.09% for Confidential employees. 

State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role. 

As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics. 

If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.