DISTRIBUTED COMPUTER SYSTEMS SPECIALIST -… at State of… · Tampa

Summary: The Florida Department of Children and Families is the state’s social services agency providing various services. They are seeking a Distributed Computer Systems Specialist to provide IT desktop support, including hardware and software assistance, and maintain network systems for the Economic Self-Sufficiency Program.

Responsibilities:
- Provide hardware and software support to multiple end-users within the DCF
- Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and internet system or a segment of a network system
- Maintain network hardware and software, monitor network to ensure network availability to all system users
- Perform necessary maintenance to support network availability
- Assist other network support and client server specialists to plan, coordinate, and implement network security measures

Required Qualifications:
- At least one year of experience in computer hardware, software and networking systems, and troubleshooting/problem solving
- At least one year of experience supporting Windows 11 or newer operating system and compatible applications
- Experience in an IT Support Environment
- Ability to navigate tight spaces which may involve a combination of kneeling, crawling, bending, stooping, climbing ladders, and/or reaching
- Ability to lift 30 pounds to conduct work assignments
- Valid Driver License
- Possession and willingness to operate private vehicle for use in performance of daily work activities
- Working outside normal business hours to complete daily work activities

Preferred Qualifications:
- CompTIAA+, CompTIANetwork, CompTIASecurity
- Experience working in an Information Technology (IT) environment in either a field-based support capacity or a call center capacity
- Experience with email systems
- Experience working with ticketing system applications
- Experience working in a fast-paced customer service-oriented environment
- College or trade school education in IT field from an accredited college or university, or 30 semester credit hours to substitute for year-for-year work experience. School diploma or official transcript documents are required

Required Skills: Computer hardware, Computer software, Networking systems, Windows 11, IT support environment, CompTIA A+, CompTIA Network+, CompTIA Security+, Email systems, Ticketing system applications, Network security measures

Benefits: No state income tax for residents of Florida., Annual and Sick Leave benefits., Nine paid holidays and one Personal Holiday each year., State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options., Retirement plan options, including employer contributions., Flexible Spending Accounts; Tuition waivers., And more!, This is not a telework position. The selected candidate must work in the office.