Customer Service Representative - State… at State Farm… · Baldwin

Summary: State Farm Agent is an established, growth-oriented agency located in Baldwin, New York, seeking a Customer Service Representative. The role focuses on generating exceptional client experiences, resolving customer inquiries, and coordinating with agency team members to support community needs. Responsibilities: - Establish customer relationships and follow up with customers as needed - Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification - Use a customer-focused, needs-based review process to educate customers about insurance options - Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business Required Qualifications: - Dedicated to customer service - Able to effectively relate to a customer, answer their questions, and anticipate their needs - Excellent communication skills to assist customers and coordinate with other agency team members - Proactive in problem-solving Benefits: 401(k), 401(k) matching, Competitive salary, Health insurance, Paid time off, Training & development, Hourly pay plus commission/bonus, Growth potential/Opportunity for advancement within my office, Paid time off (vacation and personal/sick days), Health benefits, Valuable career-building experience