Customer Service Representative - State… at State Farm… · Birmingham

Summary: State Farm Agent is seeking a Customer Service Representative to support their team in Birmingham, AL. In this role, you will handle customer inquiries, assist with policy updates, and ensure a high level of service and accuracy in all interactions.

Responsibilities:
- Answer customer questions and provide policy information
- Assist with policy changes, renewals, and updates
- Process claims and follow up until the customer is fully taken care of
- Keep records accurate and up to date after every interaction
- Pivot conversations when appropriate—identify additional needs and help introduce customers to new product lines
- Support additional needs by identifying opportunities during customer conversations and bringing them to the right team member

Required Qualifications:
- Strong communication skills and a genuine, helpful attitude
- Detail-oriented, able to multitask without losing accuracy

Preferred Qualifications:
- Prior customer service experience preferred (insurance experience is a plus)

Required Skills: Policy Information Handling, Claims Processing, Record Keeping

Benefits: Company parties, Flexible schedule, Opportunity for advancement, Training & development