Customer Service Representative - State… at State Farm… · Iowa City

Summary: State Farm Agent is a company that helps individuals, families, and business owners protect what matters most through insurance and financial solutions. They are seeking a motivated Customer Service Representative to support current customers and assist the sales team, focusing on client retention and creating an exceptional customer experience.

Responsibilities:
- Assist current customers with policy changes, billing questions, renewals, and account updates
- Support clients with claims questions and next-step guidance
- Help service new business written by the sales team
- Review accounts for additional needs and refer opportunities to licensed sales team members
- Maintain accurate documentation and follow-up
- Deliver prompt, friendly, and professional customer service
- Help create a positive office culture and smooth daily operations

Required Qualifications:
- Strong communication and people skills
- Organized and dependable
- Positive attitude with strong attention to detail
- Ability to multitask in a fast-paced office
- Licensing required (we can provide study material, pay for licenses, & reimburse for passed tests)

Preferred Qualifications:
- Customer service or office experience preferred
- Insurance experience is a plus, not required

Required Skills: Insurance Licensing, Policy Servicing, Claims Guidance, Billing Questions, Account Management

Benefits: 401(k) matching, Dental insurance, Health insurance, Vision insurance, Paid time off, Training & development