Customer Service Representative - State… at State Farm… · Iowa City

Summary: State Farm Agent is an established agency seeking a Customer Service Representative - State Farm Agent Team Member. The role involves generating exceptional customer experiences, resolving inquiries, and coordinating with team members to support community needs.

Responsibilities:
- Answer customer inquiries and provide policy information
- Assist customers with policy changes and updates
- Process insurance claims and follow up with customers
- Maintain accurate records of customer interactions

Required Qualifications:
- Communication and interpersonal skills
- Detail-oriented and able to multitask

Preferred Qualifications:
- Previous customer service experience preferred

Required Skills: Insurance Claims Processing, Policy Information Management, Record Keeping, Spanish

Benefits: License reimbursement, 401(k), Bonus based on performance, Flexible schedule, Health insurance, Opportunity for advancement, Paid time off, Training & development, PTO, Casual Fridays, Cash and quarterly promotions, Occasional team lunches, Free drinks, Full kitchen in the agency