Account Representative - State Farm Agent… at State Farm… · Silver…

Summary: State Farm Agent helps customers manage everyday risks, recover from the unexpected, and pursue their financial goals through insurance and financial services. The Account Representative will provide customer service, service insurance policies, process account changes, conduct policy reviews, and identify opportunities to recommend additional products and services.

Responsibilities:
- Build and maintain strong customer relationships through exceptional service
- Assist customers with policy changes, billing questions, claims support, and account servicing
- Conduct policy reviews to ensure customers have the coverage that best fits their needs
- Educate customers about State Farm insurance and financial service products
- Identify opportunities to cross-sell and recommend additional products based on customer needs
- Follow up with customers regarding quotes, renewals, and outstanding requests
- Process customer requests accurately and maintain detailed account records
- Work collaboratively with the agency team to achieve individual and office goals
- Maintain compliance with State Farm guidelines and insurance regulations

Required Qualifications:
- Fluent in **English and Spanish** (spoken and written)
- Communication and problem-solving skills
- Self-motivated with a positive attitude and strong work ethic
- Ability to handle high-stress situations calmly

Preferred Qualifications:
- Sales or customer service experience preferred
- Property & Casualty and/or Life & Health insurance license preferred or willingness to obtain after hire

Required Skills: Property & Casualty Insurance License, Life & Health Insurance License, Sales, Spanish