Group Sales Manager at Starwood Hotels in New York, NY

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Group Sales Manager

 

This position requires on-site work and is not available for remote employment.

 

Grow with us.

 

For more than 260 years, Baccarat craftsmanship has delighted customers and set the standard of perfection and exquisite innovation. We pledge to continue that tradition as a global leader in luxury hospitality by committing ourselves to becoming artisans of service.

The otherworldly interiors within Baccarat Hotel New York were both imagined and realized by Gilles & Boissier. the acclaimed Paris-based design duo lavished their attention on its soaring salons and 114 rooms and suites, each accented with Baccarat crystal and the fiery crimson shade of Baccarat red.

The hotel is managed by Starwood Hotels, and life at Starwood is based on a simple idea: we believe that life is beautiful and we want to keep it that way. That means hiring leaders for our Sales teams who have shown themselves to be the very best in their fields, who can lead by example and leave our clients feeling engaged and inspired.

 

The Role

• The Group Sales Manager is an experienced professional with versatile skills, with a focus on selling and servicing rooms-only small groups and support servicing Diplomatic and Entertainment transient segments alongside the segment owner.

 

About you

• Passionate about hospitality with a minimum of 3 years of similar work experience in a luxury 5-star hotel.
• An expert in Group Services, a strong leader, natural salesperson and a proven track record in planner and team member engagement.
• Excels at communication, both verbal and written.
• Flexible and willing to work a flexible schedule including days, evenings, weekends and holidays.
• Knowledge of Property Management Systems (Infor HMS or Opera) and Delphi.
• A post-secondary diploma or degree would be a plus.

 

Responsibilities

• Prepare resumes for groups and ultra-VIP/talent stays prior to group arrival and review details in multi-departmental meetings.
• Coordinate all aspects groups and special reservations assigned to you, including but not limited to: food and beverage requirements, timing of events, Riders, special attention to guests, room type allocation, rooming list, amenities, arrival/departure manifests, bag pulls, luggage storage, billing instructions, authorized signatures, room deliveries, privacy requirements, box storage and delivery and expected food and beverage outlet usage.
• Ensure client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
• Conduct pre-and post-conference meetings when it is agreeable with the client.
• Adhere to selling policies as set forth by the Area Director of Sales and Marketing and Director of Revenue Management.
• Assist clients with group and reservations billing, in coordination with accounting and other departments.
• Opportunity to assist with small group and some special VIP reservation bookings.
• Participate in all regular and operational meetings as required.
• Salary Range $90,000 -$97,000 and quarterly sales incentive program

 

About us

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
• Retirement Planning
• Paid Personal Days
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• Starwood University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

$90,000 -$97,000

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.