Customer Support Engineer at Starburst in Remote

Summary: Starburst is the data platform for analytics, applications, and AI, unifying data across clouds and on-premises to accelerate AI innovation. As a Customer Support Engineer, you will be responsible for supporting SEP and Galaxy customers with technical inquiries, ensuring they maximize their experience with Starburst products. Responsibilities: - Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows - Contribute to our customer-facing self-serve knowledge base - Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction - Enthusiastically participate in ongoing personal learning including active participation in team training and development - Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers Required Qualifications: - Background in deploying and debugging complex systems - Background in distributed systems - Hadoop - Cloud technologies - Security - DBMSs - Navigating a complex Java codebase - Strong communication skills - Ability to function in a fast-paced dynamic environment - Curiosity to learn and explore various approaches and solutions - Desire and ability to learn and work cross-functionally in a highly customer-success-oriented company - Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows - Contribute to our customer-facing self-serve knowledge base - Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction - Participate in ongoing personal learning including active participation in team training and development - Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers Preferred Qualifications: - Big Data (Hadoop, Data Lakes, Spark) - Docker and Kubernetes - Cloud technologies (AWS, Azure, GCP) - Security - Authentication (LDAP, OAuth2.0) - Authorization technologies - SSL/TLS - Linux Skills - DBMS Concepts/SQL Exposure - Languages: SQL, Java, Python, Bash Required Skills: Big Data, Cloud technologies, Security Important Skills: Docker, Kubernetes, DBMS Concepts/SQL, Linux Skills Nice-to-Have Skills: Java, Python, Bash Benefits: Equity packages (ISOs), Comprehensive benefits offering, Competitive pay, Attractive stock grants, Flexible paid time off