Customer Support Engineer at Starburst in Boston, MA

Summary: Starburst is a data platform for analytics and AI that helps organizations maximize their data potential. The Customer Support Engineer will support customers with technical inquiries regarding the Starburst Enterprise Platform and Galaxy, ensuring timely and effective solutions while collaborating with various teams to enhance customer satisfaction. Responsibilities: - Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows - Contribute to our customer-facing self-serve knowledge base - Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction - Enthusiastically participate in ongoing personal learning including active participation in team training and development - Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers Required Qualifications: - Background in deploying and debugging complex systems - Background in distributed systems - Hadoop - Cloud technologies - Security - DBMSs - Navigating a complex Java codebase - Strong communication skills - Ability to function in a fast-paced dynamic environment - Curiosity to learn and explore various approaches and solutions - Desire and ability to learn and work cross-functionally in a highly customer-success-oriented company - Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows - Contribute to our customer-facing self-serve knowledge base - Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction - Enthusiastically participate in ongoing personal learning including active participation in team training and development - Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers - Big Data (Hadoop, Data Lakes, Spark) - Docker and Kubernetes - Cloud technologies (AWS, Azure, GCP) - Security + Authentication (LDAP, OAuth2.0) - Authorization technologies - SSL/TLS - Linux Skills - DBMS Concepts/SQL Exposure - Languages: SQL, Java, Python, Bash Required Skills: Big Data, Hadoop, Data Lakes, Spark, Docker, Kubernetes, Cloud technologies, AWS, Azure, GCP, Security, Authentication, LDAP, OAuth2.0, Authorization technologies, SSL/TLS, Linux, DBMS Concepts, SQL, Java, Python, Bash Benefits: Equity packages (ISOs), Comprehensive benefits offering, Competitive pay, Attractive stock grants, Flexible paid time off