Implementation Specialist at Starboard in New York, NY

Implementation Specialist

In Office (Toronto/NY)

Full Time

About Starboard

Starboard is building the default agentic OS for global trade. We're used by freight forwarders around the world to quote faster, procure smarter, and operate with AI-level efficiency. Today, our platform reads unstructured rate sheets, interprets customer emails, automates sourcing, generates quotes, and connects forwarders to a powerful digital procurement network to help them get the best rates in a fraction of the time. Our vision is to build the automated global marketplace for freight.

We've raised over $5.5M from top investors including Eclipse Capital, Garuda Ventures, OTPP and Everywhere Ventures and are HQ'd in Toronto and NY.

We're scaling rapidly and this role sits at the center of how we bring customers live — owning the full journey from onboarding to stable operations.

The Role

We're looking for an Implementation Specialist to own the customer onboarding experience at Starboard. This is a hands-on, execution-focused role that sits at the intersection of customer success, operations, and quality assurance. You will be the person who gets customers live — handling everything from account setup and training to issue resolution and QA.

This is not a role for someone who wants to just follow a checklist. You'll be expected to take ownership, move fast, and build the processes that make onboarding seamless at scale.

In this role you will:

• Own end-to-end onboarding for new customers — from initial kickoff through go-live — ensuring a fast, smooth, and high-quality experience.
• Help deliver tailored training sessions to get customer teams confident and operating independently on the platform.
• Handle all account setup and admin: data entry, configuration, and system provisioning to get customers online accurately and efficiently.
• Monitor support tickets and customer issues, triaging effectively and driving resolution in close coordination with internal teams.
• Perform QA on customer-facing updates, bug fixes, and configuration changes before they go live — catching issues before they reach customers.
• Build and improve the playbooks, documentation, and processes that make implementation faster and more repeatable as we scale.

Why You Should Join Us

• Own the customer experience from day one in a high-growth, fast-moving startup.
• Work directly with founders and the GTM team in a high-accountability, high-velocity culture.
• Help build the implementation foundation for a platform disrupting a massive, underserved $2T+ global trade market.
• Clear growth path into senior customer success, operations, or solutions roles as Starboard scales.
• Competitive salary, equity, and benefits.

Qualifications

• 2+ years of experience in an implementation, onboarding, customer success, or technical operations role, ideally in a SaaS or technology environment.
• Strong organizational skills with exceptional attention to detail — you don't let things slip through the cracks.
• Clear, confident communicator — you can explain technical concepts to non-technical users and keep customers informed without hand-holding.
• Comfortable managing multiple customers and workstreams simultaneously without losing quality or urgency.
• A builder mindset. You see gaps in the process and fix them, not just flag them.
• High ownership. You thrive where accountability is real and speed matters.

Nice to Haves

• Experience in logistics, freight, or supply chain technology.
• Familiarity with AI or agent-assisted SaaS products.
• Experience with ticketing systems (e.g. Zendesk, Jira) and CRM tools.
• Early-stage startup experience is an asset.

Benefits

• Competitive compensation, equity and benefits
• Daily paid lunches in office
• Company provided laptop and equipment