Sales Engineer at Staples Canada in Framingham, MA

Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best in class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy opportunities and grow our careers both within and beyond sales.

Staples Business supports enterprise customers through integrated, automated purchasing experiences. Our Sales Engineering organization plays a key role in onboarding and integrating customers into these environments, ensuring a strong foundation for long term success.

Role Summary:

The Sales Engineer supports enterprise customers through onboarding and eProcurement integration, partnering with Sales and internal teams to design and implement scalable purchasing programs.

This role translates customer business and technical requirements into effective solutions, supports pre‑sales and post‑sales engagements, and ensures customers successfully launch before transitioning to Customer Success.

Sales Engineers report to a Team Manager, Sales Engineering.

What You’ll Be Doing:

• Lead onboarding and technical integrations for complex enterprise customers, including new and existing accounts.
• Own implementation execution using Sales Engineering SOPs, ensuring accuracy, consistency, and timely delivery.
• Serve as the primary project lead, coordinating cross‑functional teams including Sales, IT, and operations.
• Gather and validate customer business and technical requirements and design scalable program solutions aligned to Staples’ capabilities.
• Communicate solution approach, requirements, and timelines to technical and non‑technical stakeholders.
• Partner with Sales on pre‑sales solutioning, customer discovery, RFPs, and technical validation.
• Support post‑implementation handoff to ensure a smooth ramp to expected revenue and customer experience goals.
• Identify opportunities to simplify processes, improve efficiency, and reduce implementation complexity.
• Escalate risks, blockers, or scope changes when requirements fall outside SOPs.

What You Bring to the Table:

• Customer‑focused, solution‑oriented approach with strong ownership and accountability.
• Ability to manage multiple workstreams while maintaining attention to detail.
• Clear, effective communication across technical, operational, and executive audiences.
• Sound judgment navigating ambiguity, changing requirements, and customer constraints.
• Continuous improvement mindset with comfort identifying inefficiencies and proposing solutions.

What’s Needed – Basic Qualifications:

• Experience supporting complex customers through onboarding, integrations, or implementations in a technical or customer‑facing role.
• Demonstrated project management experience with end‑to‑end ownership.
• Ability to translate technical concepts for non‑technical audiences and business requirements for technical teams.
• Proven ability to learn new systems, tools, and technical processes.
• Working knowledge of enterprise purchasing or procurement environments.

Preferred Qualifications:

• Experience in Sales Engineering, Solutions Engineering, Customer Onboarding, Implementation, or Customer Success.
• Familiarity with enterprise eProcurement platforms (e.g., SAP Ariba, Coupa, Oracle).
• Exposure to punchout purchasing models and buyer enablement workflows.
• Understanding of procurement and integration standards, including:
  • cXML
  • EDI
  • OCI
  • Purchase Orders (PO), Purchase Order Responses (POR), Advanced Ship Notices (ASN), and e-invoicing.
• Experience working in large, matrixed organizations with cross‑functional partners.

Why This Role Matters:

Sales Engineers are the front door of the Staples Business experience for enterprise customers. Effective onboarding directly impacts customer satisfaction, speed to revenue, and long‑term partnership success.

This role is critical to delivering high‑quality, scalable integrations that set customers and internal teams up for sustained success.

We Offer:

• · Inclusive culture with associate-led Business Resource Groups.
• · Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
• · Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs and more!

**For MA or Remote in US : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. 

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