Staples Canada→

Project Manager Digital Experience at Staples Canada in Framingham, MA

Entry LevelOn-siteFull-timeFramingham, MA

Skills

adobe analyticsmicrosoft projectasanamonday.comtrellojiraconfluence

Job Description

Join our dynamic eCommerce team at Staples, where we drive the digital transformation that showcases our value proposition and delivers outstanding experiences to customers. Through innovative digital vehicles like SEO, paid search, display affiliates, and paid social media, we convert website visitors into loyal customers. Our collaborative environment brings together sales, merchandising, finance, logistics, and technology experts to create a world-class digital journey and foster a rewarding workplace.

As the Project Manager Digital Experience, you will play a pivotal role in overseeing and implementing digital projects that enhance customer experience across all platforms—mobile, desktop, and app. You’ll lead initiatives aligned with Staples’ strategic vision to be the digital selling platform of choice, using customer insights, analytics, and innovative solutions. From conception to completion, you’ll ensure projects deliver tangible improvements to our eCommerce platform and support our future innovation pipeline.

What you’ll be Doing:

Lead the planning, execution, and delivery of digital projects across mobile, desktop, and app platforms, ensuring alignment with Staples’ strategic goals and customer experience enhancement.

Collaborate with key stakeholders from sales, marketing, technology, and external partners to define project scopes, goals, and deliverables.

Develop detailed project plans that outline key activities, timelines, and resource allocations.

Utilize data analytics to gather customer insights and identify opportunities for digital enhancements, translating complex data into actionable strategies.

Conduct ongoing testing and optimization of digital projects, including A/B testing and usability testing, to refine and improve customer interactions and satisfaction.

Manage project budgets effectively, tracking expenditures and ensuring projects are delivered within financial guidelines.

Oversee the quality assurance process, ensuring that all digital projects meet Staples’ high standards and functional requirements before full-scale deployment.

Facilitate regular project meetings and update sessions with project teams and senior management to report on progress, risks, and adjustments needed.

Implement risk management processes to identify potential issues and develop contingency plans to mitigate project risks.

Maintain comprehensive project documentation, ensuring all project details are accurately recorded and accessible for review and compliance.

Stay updated on the latest trends and technologies in the digital space.

What you Bring to the Table:

Strong project management and organizational skills
Excellent analytical and problem-solving abilities
Effective communication across multiple teams
The ideal candidate excels at managing multiple projects under tight deadlines and thrives in a fast-paced, collaborative environment.

Basic Qualifications:

2+ years of experience in project management, preferably in digital projects within an eCommerce setting
Proven track record of successfully managing digital projects from initiation to completion
Knowledge of eCommerce platforms and a clear understanding of how digital enhancements impact user behavior and business metrics
Strong competency in using analytics tools (i.e. Adobe Analytics) to gather insights and drive decisions, with the ability to interpret data and translate findings into actionable project plans
Familiar with Agile and Scrum methodologies
Solid budget management experience for digital projects (forecasting, allocation, tracking expenditures to maximize resource utilization and ROI)
Practical experience in risk management and problem resolution within digital projects, ensuring timely and effective mitigation of issues that could impact project success
Proficiency in project management software like Microsoft Project, Asana, Monday.com or Trello, and strong organizational skills

Preferred Qualifications:

Advanced degree in relevant fields
PMP certification
Experience leading large-scale digital transformation projects within a high-volume eCommerce environment
Proficiency with advanced project management tools like JIRA or Confluence
Knowledge of customer experience technologies
Financial modeling experience
Excellent vendor negotiation skills
Familiarity with emerging digital trends such as AI and predictive analytics, and multilingual capabilities for global project management

We Offer:

Inclusive culture with associate-led Business Resource Groups
22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

Company

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.