Sr. Customer Supply Chain Analyst at Stanley Black… · Towson

Sr. Customer Supply Chain Analyst Location: Valley City, OH, United States Senior Customer Supply Chain Analyst-Hybrid Valley City, OH, Towson, MD or New Britain, CT Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 48,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job: The Senior Customer Supply Chain Analyst is an experienced supply chain professional that is responsible for managing outbound order fulfillment and driving improvements in operational and planning processes. This role is a key interface with channel, sales, supply/demand, and distribution leveraging data driven analysis to drive continuous improvement in unit fill rate and on time delivery performance metrics. The Senior Customer Supply Chain Analyst will foster strong professional relationships to quickly resolve customer issues by identifying root causes and offering solutions to operational challenges. As a Senior Customer Supply Chain Analyst, you’ll be part of our Global Supply Chain team as a hybrid employee. In this role you will: Manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and inventory availability. Analyze, evaluate, and solve for opportunities to improve key service metrics such as pricing, order fill, on time delivery, invoice accuracy, and case fill. Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquires and complaints in a timely fashion. Meet and exceed service level expectations as defined by the customer and sales team. Responsible for tracking and reporting supply chain customer compliance and developing processes and business model to mitigate compliance fines. Monitor weekly/monthly unit fill rate and on-time delivery performance. Research root causes for reliability failures and develop corrective action plans with cross functional supply chain counterparts. Identify cost savings opportunities around case pick, full pallet ordering and internal network optimizations. Review and manage forecast consumption and supply/demand alignment. Proactively lead product allocation and reservations decision making. The Person: You always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have: Desired Skills: Ability to lead, coach and train peers Clear verbal and written communication to explain issues and propose solutions to customers, sales teams, or managers. Strong analytical abilities to identify opportunities for improvement and propose solutions. Project management skills to coordinate and manage cross-functional teams. Strong problem-solving skills with a demonstrated ability to work across organizational boundaries and levels. Desired Experience & Education: BA/BS Degree in Supply Chain Management, Business Management, Operations Mgt, or related field. 3-7 years of experience in customer supply chain, forecasting, inventory management, or supply/operations planning. Strong computer proficiency (Microsoft Office, SAP, Excel, Business Warehouse, Power BI) The Details: You’ll receive a competitive salary and a great benefits plan, including: Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement. Discounts on Stanley Black & Decker tools and other partner programs. And More: We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. Learn: Have access to a wealth of learning resources, including our digital learning portal. Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences. Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices. What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us! This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc). #LI-SB1 #LI-Hybrid We Don’t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights. Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company. Benefits & Perks You’ll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners. What You’ll Also Get Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths. Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities). Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too. Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices. EEO Statement: All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at (860) 827-3923 or at accommodations@sbdinc.com.  Due to volume, we cannot respond to unrelated inquiries about the status of a completed application or resetting an account password. Know Your Rights: Workplace discrimination is illegal (eeoc.gov) Additional Locations: New Britain, CT, United States, Towson, MD, United States