Relief Dispatcher, Interpreter Services at Stanford… · Palo Alto

At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: P139488-2654288

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

The Relief Dispatcher Interpreter Services monitors and responds to all incoming interpreter requests via a computer dispatch system and assigns interpreters to provide interpretation, in person, via videoconference, or phone, throughout Lucile Packard Children's Hospital Stanford and its satellite locations. Mode of service delivery is based on location, nature and priority of session and interpreters' availability. Answers phone calls from requestors who do not have access to the computer dispatch system and dispatches interpreter as needed in the appropriate mode. Supports pre-scheduled sessions and confirmations.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

* Connects requestors, patients and families to outside telephonic interpretation services for routine planned sessions when ready to begin and for urgent or unplanned situations that require interpreters.
* Responds directly and promptly to inquiries, including next-available requests and pre-scheduled sessions, and assigns interpreters to provide interpretation.
* Pre-schedules sessions when needed.
* Works closely with program coordinators to ensure maximum use of resources and that all language requests are covered.
* Updates changes and cancellations when applicable and communicates with interpreters as needed.
* Screens incoming calls for departmental staff. Relays information to appropriate individuals in a timely manner.
* Triages calls; rapidly prioritizes and dispatches calls in appropriate order and priority. Questions callers indicating immediate language needs, such as a rapid response call, and elicits complete and accurate information necessary for emergency response.
* Collects and enters patient information into record keeping system.
* Greets, orients, directs and assists guests and agency interpreters.
* Maintains clinical/office supply levels and completes supply orders as needed.
* Performs related duties as assigned

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School Diploma or GED Equivalent.

Experience: Three (3) years of directly related work experience.

License/Certification: None required.

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

* Ability to interact with families, staff, and peers based on the needs of the individual taking into consideration age, culture, and developmental needs.
* Knowledge of basic computer skills: MS Office (Word, Excel, PowerPoint, and Outlook).
* Ability to conduct daily work with minimal daily supervision.
* Ability to function effectively as a team player.
* Ability to communicate effectively to achieve and maintain positive working relationships with coworkers.
* Ability to multi-task in a fast-paced environment.
* Ability to speak, read, write, and understand English effectively at a level appropriate for the job.
* Ability to field phone calls and answer questions.
* Skill: Organization and general office tasks.
* Skill: Attention to detail and accuracy.
* Ability to change priorities regularly.
* Skill: Written and oral communication.
* Skill: Customer service.

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.
Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (Hourly): $35.96 to $40.20

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.