IT Manager at Staffingly in Hyderabad

Job Title: IT Manager

Job Summary:
The IT Manager is responsible for managing the organization's IT infrastructure, systems, networks, cybersecurity, technical support, and client technology-related queries. The role ensures system reliability, security, operational efficiency, and timely resolution of internal and client-facing technology issues.

Key Responsibilities:
• Manage IT infrastructure, servers, networks, and business applications.
• Ensure system security, backups, and disaster recovery readiness.
• Lead IT support and resolve technical issues within SLA.
• Handle client technology queries, system access requests, integrations, and technical escalations.
• Coordinate with clients on application issues, system enhancements, and implementation support.
• Manage IT vendors, software licenses, and technology assets.
• Implement automation, BOTs, APIs, and process improvements.
• Monitor system performance, uptime, and compliance.
• Lead and develop the IT team.

Qualifications:
• Bachelor's degree in IT, Computer Science, or related field.
• 8+ years of IT experience with team management responsibilities.
• Experience in infrastructure management, client support, and application troubleshooting.

Key Skills:
• IT Infrastructure Management
• Client Relationship Management
• Technical Support & Escalation Handling
• API & System Integrations
• Cybersecurity
• Cloud Technologies
• Vendor Management
• Project Management
• Team Leadership
• Problem Solving