Patient Access Representative at St Mary's… · Location…

Patient Access Representative

St. Mary’s Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary’s Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary’s Healthcare has also been named a 2025 Times Union Top Workplace—the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 14 years ago.

Job Requisition: PATIE001971
Employment Type: Full Time
Shift: Days, Weekends
Hours Per Week: 40

Hiring Range: $18.39-$24.59

Below are the shift differentials based on eligible shifts worked:

• Weekday evening shift - additional 10%
• Weekday night shift - additional 15%
• Weekend day shift - additional 10%
• Weekend evening & night shifts - additional 21%

The actual compensation for this position will be determined based on experience and other factors permitted by law

Responsibilities:
Greeting Patients: Welcomes patients and accurately enters their information into applicable systems. Verifies the patient’s identification. Uses proper identification and greeting when answering phone calls. Prioritize calls and messages and route to appropriate person/department as necessary.

Patient Registration: Collects all patients’ demographics in an accurate and efficient manner. Obtains all signatures as appropriate. Ensures a valid order is in the medical record if necessary. Coordinates and communicates with appropriate staff/department to obtain additional testing if needed (lab and/or imaging). Assists management with quality assurance as needed.

Insurance Verification: Obtains insurance information and scans card(s) into the medical record. Demonstrates increased proficiency with insurance verification and verification tools and online resources. Check for Medical Necessity. Able to complete authorization requests as needed/appropriate.

Collections: Collection of patient co-pays and/or financial responsibility and record payments into medical record. Complete cash reconciliation and deposits.

Medical Records: Maintain confidential medical records. Obtains records necessary for office visit. Process requests for medical information in accordance with established policies and procedures. Respond to patient request for medical records. Management of incoming and outgoing faxes.

Scheduling: Schedules medical office appointments and/or basic diagnostic testing and referrals when needed; physical, occupational or speech therapies; surgery and/or imaging services.

Additional Responsibilities:

• Provides positive patient communication and service recovery.
• Ability to participate in peer interviewing process.
• Place calls for ambulance as directed.
• May be requested to serve as a float or provide coverage in other departments.
• Other duties as assigned.

Education, Training & Experience:

• High school diploma/GED or a minimum of three (3) years’ experience required.
• Previous customer service required.
• Previous medical office experience preferred.

Certifications / Licensure:

• Medical terminology certification preferred.

Required Skills and Attributes:

• Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.
• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills
• Displays integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others.
• Demonstrates flexibility
• Takes initiative
• Able to work in a fast-paced environment
• Embraces new opportunities to grow both personally and professionally.
• Effective critical thinking and problem-solving skills.
• Proficient with various Microsoft Office products (Word and Excel).
• Strong organizational skills.
• Effective interpersonal skills.
• Ability to take and follow direction in a positive and appropriate manner.
• Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.
• Must be able to speak, read, write and follow instructions in English.