Environmental Service Aide at St. Luke's… · Location…

City/State: Nyack, New York Department: Environmental Services_3 Bargaining Unit: NH- SEIU-1199 Work Shift: Evening Work Days: MON-FRI, ALTERNATING WEEKENDS AND HOLIDAYS Scheduled Hours: 3 PM-11:30 PM Scheduled Daily Hours: 8 HOURS Hours Per Pay Period: 40 Hourly Rate/Range: $21.89/$22.57 per hour

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

The Environmental Services Aide's primary responsibility is the provision of services relating to all aspects of cleaning and sanitizing of patient rooms and public areas of the hospital. The Environmental aide works closely with all departments in patient and public settings, performing their work responsibilities in a professional and courteous manner. Environmental Service employees may also be responsible for meeting

room setups, moving projects, and other aspects of operations that relate to the physical environment of Montefiore Nyack Hospital.

Essential Functions

• JOB SPECIFIC COMPETENCIES:

Demonstrates the required job specific technical/professional knowledge, skills and abilities. *

1. Demonstrates proficiency in cleaning bathrooms, including sink fixtures, pipes, commodes, over head

dusting, partitions, mirrors, etc., sinks, wall tile, floor, corners and edges.

2. Demonstrates proficiency in patient room cleaning by sanitizing bed, furniture and equipment with germicidal

disinfectant in all patient room cleaning; dust all horizontal surfaces and furniture, wipe/wash down all vertical

surfaces, high dust all overhead venting.

3. Demonstrates proficiency and efficiency in discharge cleaning patient rooms for occupancy and making beds

within 60 minutes of discharge; Maintains contact with Bed Control office upon completion of all discharge

clean patient rooms

4. Performs the cleaning and trash removal of assigned areas, including patient and non-patient units.

5. Collects and removes trash and linen, following trash and linen procedures of transport and removal.

6. Dust mops all flooring in assigned area; wet mops all flooring using a germicidal detergent using appropriate

dilution ratios.

7. Burnishes all flooring in assigned areas as scheduled and assigned (as appropriate).

8. Perform all other duties as assigned or requested.

• CUSTOMER SERVICE:

1. Demonstrates the ability to create a positive interaction with the customer.

2. Demonstrates positive communication with people of different cultures, values and beliefs.

   3. Demonstrates the ability to acknowledge customer concerns and
      takes corrective action.

3. Demonstrates compliance with identified customer service behaviors.

4. Provides escort to customers when necessary.

• PERFORMANCE IMPROVEMENT:

1. Participates in Department/Hospital-wide activities which improve
   processes and/or outcomes.

   2. Utilizes resources to maintain and improve self development and

   knowledge.

   3. Complies with licensure and/or certification requirements.

 4. Participates in annual competency assessment.

• BUDGET:

Demonstrates fiscally prudent use of equipment and supplies.

• PROJECTS/ASSIGNMENTS:

1. Completes projects/assignments within projected time frames and expectations.

• Hospital-Wide Standards

A. Organizational

Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards including:

WORKING TOGETHER

“I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees

with whom I interact.”

• Place team success above individual recognition.

• Be receptive to new ideas and approaches within my workplace.

• Offer assistance generously without hesitation.

EMPOWERMENT

“I will be accountable, responsible, and self-directed in all aspects of my work at all times.”

• See projects through to ensure completion.

• Problem solve with patients, family members, and other employees.

• Follow up to ensure a resolution.

COMMUNICATION

“I will demonstrate positive communication in a clear, courteous and appropriate manner at all times.”

• Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”?

• Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge,

Introduce, Duration, Explanation, Thank You)

• Use positive communication in my tone of voice, body language, and choice of words.

• Respond to e-mails in a courteous manner, with-in twenty-four hours.

APPEARANCE

“I will dress in a manner that reflects a professional and positive image of the hospital at all times”

▪

Maintain a clean, neat, and professional appearance which adheres to the hospital dress code policy.

▪ Promote and adhere to Montefiore Nyack Hospital's guidelines regarding a safe and clean work environment for

employees, patients, families and visitors.

RESPONSIVENESS

“I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.”

• Respond to patient call lights and ask if I can assist. (No Pass Zone).

• Respond empathetically.

• Apologize for delays and concerns.

EXCELLENCE IN SERVICE

“I will strive to ‘do my best everyday’ in exceeding customer expectations.”

• Anticipate and address my patients’, families and visitors needs.

• Avoid negativity and exhibit a “can-do” attitude.

• “Manage up” fellow employees, physicians, departments, and the organization, to increase patient confidence both

internally and in the community.

• Exit elevators to accommodate our patients’ first.

• Acknowledge people in the hallway by smiling and making eye contact.

• Help lost guests and new employees by escorting them to their destination.

Qualifications

• High School Preferred
• One month of training to learn job routine Required
• Ability to speak read and write English (High proficiency)

Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.