Patient Service Representative - Sleep Center at St. Charles… · Bend

Summary: St. Charles Health System is dedicated to creating America’s healthiest community. They are seeking a Patient Service Representative to act as a liaison between patients and professional staff, managing scheduling, registration, and ensuring smooth clinic operations while delivering exceptional customer service. Responsibilities: - Accurately schedules appointments based on department scheduling guidelines, maximizing patient access and provider utilization - Uses electronic health system to maintain department appointment requests, waitlist and follow up reports - Performs real time eligibility (RTE) for insurance benefits - Uses RTE information to accurately route scheduling requests or schedule appointments - Ensures authorization is linked to all appointments at the time of check in - Reconciles daily schedules with appointment reports - Responsible for addressing registration related work queue items that require resolution prior to encounter closure - Responsible for accurately recording patient demographics, insurance and billing information at the time of scheduling, check in, and check out - Courteously and confidently requests appropriate patient payments from patients/guardians. Accurately process all payment types (copays, co-insurance, prepayment, deductible, self-pay balances) and completes daily deposits and batch reports - At the time of check out, provides patient with printed After Visit Summary upon request, schedules follow up visits as needed, collects any copay that remains due for the day’s services - Maintains patient access related departmental files, programs and lists - Performs daily readiness activities such as turning on computers, equipment, kiosks, readying patient waiting areas and check in areas, ensuring supplies are fully stocked - Assists with processing and resolving incoming and outgoing electronic and telephone messages, worklist entries and basic work queue items within the electronic health record in accordance with established protocols - Responsible for entry level support and knowledge of document collection and distribution, locating and distributing patient documents and information to appropriate staff members - Faxing, scanning, indexing medical records into document management system - Opening and distributing incoming communications (mail, paper and electronic faxes) - Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate - Supports the vision, mission, and values of the organization in all respects - Provides direction and assistance to patients as needed - Facilitates scheduling of, or arranges for interpretive services for patients as needed - Supports Lean principles of continuous improvement with energy and enthusiasm, functioning as a champion of change - Provides and maintains a safe environment for caregivers, patients, and guests - Supports the onboarding process of new caregivers to the department - Conducts all activities with the highest standards of professionalism and confidentiality - Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings - May perform additional duties of similar complexity within the organization, as required or assigned Required Qualifications: - High school diploma or GED - Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites - Ability to work as part of a Care Team with providers and clinical staff - Excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System - Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees - Strong team working and collaborative skills - Ability to multi-task and work independently - Attention to detail - Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions - Performs basic math (add, subtract, multiply and divide) calculations - Read, write, speak, and understand English - Basic to intermediate ability and experience in computer applications, specifically electronic medical records system, and MS Office - Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely Preferred Qualifications: - One year of clerical support in a healthcare setting or related experience - Basic medical terminology Required Skills: Electronic health record systems, Patient scheduling, Insurance eligibility verification, Medical billing, MS Office, Document management systems, Medical terminology