Associate Services Engineer (Req ID:… at SS8 Networks · Location…

Summary: SS8 Networks is a leader in Lawful and Location Intelligence, dedicated to enhancing safety through critical intelligence solutions. The Associate Services Engineer will support the deployment and integration of SS8's solutions at customer sites, collaborating with senior engineers and project managers to ensure successful installations and configurations in various environments. Responsibilities: - Assist in the installation and configuration of SS8 lawful intelligence and analytics solutions - Participate in system integrations involving telecom network elements (e.g., DPI, probes, mediation systems) - Support on-site and remote deployments, ensuring solutions meet customer and regulatory requirements - Work with senior engineers to troubleshoot issues, escalate bugs, and verify fixes - Run system health checks, perform acceptance testing, and generate implementation documentation - Maintain accurate records of implementation progress and provide timely status updates - Learn and understand protocols such as TCP/IP, SIP, GTP, HTTP, Diameter, and lawful intercept standards (e.g., ETSI, CALEA) - Collaborate with internal R&D and QA teams to ensure product readiness for deployment - Comply with information security standards and customer confidentiality requirements - Provide remote support to customer base Required Qualifications: - Basic understanding of networking concepts (IP addressing, routing, firewalls, VLANs) - Familiarity with Linux/Unix environments and command-line usage - Interest in cybersecurity, telecom infrastructure, or law enforcement technologies - Strong problem-solving mindset and attention to detail - Willingness to travel occasionally to customer locations (domestic and international) - Excellent communication skills and a desire to work in a customer-facing technical role - Proficiency in managing a structured workload via a customer ticket portal; must be able to categorize issues by priority (P1–P3), conduct thorough initial investigations to gather technical requirements, provide consistent customer updates, and drive issues to resolution within defined Service Level Agreement (SLA) timers - Bachelor's degree or equivalent in Computer Science, Engineering, Telecommunications, or related field - Valid UK driving license Preferred Qualifications: - Exposure to Wireshark or similar packet analysis tools - Knowledge of virtualization (VMware, KVM) or containerization (Kubernetes, Docker) - Scripting knowledge (Bash, Python) for automation and log parsing - Understanding of telecom networks, mobile core (3G/4G/5G), or ISP environments - Familiarity with ETSI/CALEA lawful intercept standards and protocols - Proficiency in using AI tools (e.g. ChatGPT, Microsoft Copilot, etc..) to enhance productivity, automate workflows, generate content, or support decision-making Required Skills: Networking concepts, Linux/Unix, Scripting Bash, Scripting Python Important Skills: Telecom networks, Packet analysis (Wireshark), Virtualization VMware, Virtualization KVM, Containerization Kubernetes, Containerization Docker Nice-to-Have Skills: Customer-facing role, Interest in cybersecurity, protocols, standards, AI tools proficiency Benefits: Medical, Dental, Vision, 401(k) with company match, Paid time off