Customer Service Representative at SRS… · Los…

Summary: SRS Distribution Inc. is a leading company in the building materials distribution sector, and they are seeking a Customer Service Representative to ensure customer satisfaction through effective service and strong relationship-building. The role involves engaging with customers, coordinating with internal teams, and supporting sales efforts while upholding company values. Responsibilities: - Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person - Provides product information, resolves issues efficiently, and maintains accurate customer records - Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment - Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities - Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach Required Qualifications: - Proven customer service and phone handling experience with active listening skills - Familiarity with CRM systems and ERP platforms for order entry and cash transactions - Strong interpersonal skills with a team-oriented, safety-conscious mindset - Demonstrated ability to support sales and identify new opportunities - Positive, motivated attitude aligned with the “Make Money and Have Fun” culture - Valid driver's license, clean driving record, and reliable transportation - Authorized to work in the U.S. without sponsorship - Able to pass background checks and drug screening - Intermediate ERP system skills for transaction management - Experience in B2B relationship management within building materials distribution - A high school diploma or equivalent is required - 1-2 years of customer service experience Preferred Qualifications: - Bilingual (English/Spanish) preferred - Proven sales and customer support experience - Strong communication, presentation, and active listening skills - Skilled in multitasking, prioritization, and time management - Proficient in CRM and ERP systems for tracking and transactions - Effective problem-solving and collaboration across departments - Strong product knowledge and interest in building materials - Bilingual (English/Spanish) Preferred, Other Languages a Plus - Analytical mindset with ability to interpret sales data - Committed to continuous learning and professional growth - Valid driver's license, clean record, and reliable transportation - Authorized to work in the U.S. without sponsorship - Able to pass background checks and drug screening - Associate's or bachelor's degree in communications or business management Required Skills: Customer Service, Phone Handling, CRM Systems, ERP Systems, Sales Support, B2B Relationship Management, Transaction Management, Bilingual English/Spanish Benefits: Competitive weekly/bi-weekly pay, Discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, Paid time off (vacation, sick, volunteer, holidays, birthday, floating), Medical/dental/vision, Flexible spending accounts, Company-paid life and short-term disability, Optional long-term disability, Additional life insurance