Customer Support Specialist I at SQUIRE in Remote

Summary: SQUIRE is a leading business management system for barbers and shop owners. The Customer Support Specialist I serves as the first point of contact for customers, providing assistance and troubleshooting to help them succeed on the SQUIRE platform. Responsibilities: - Respond promptly to customer inquiries through chat, email, and phone - Troubleshoot and resolve common technical and account-related issues - Escalate complex cases to Tier II or other departments as needed - Maintain accurate and detailed records of customer interactions and resolutions - Develop a strong understanding of SQUIRE’s products and services to provide effective support - Deliver excellent service by ensuring a positive and professional customer experience - Identify recurring issues and share feedback with the team to improve processes - Contribute to maintaining and updating internal knowledge base articles Required Qualifications: - 1+ years of technical support experience - Prior experience and understanding of Android, Apple, Mac, PC technology and operating systems - An outside-the-box thinker and problem solver, able to diagnose problems even when there isn't a manual - Ability to work 40 hour work-week - Excellent oral and written communication skills - Understanding of Payment Processing and Payment devices - Flexibility to work weekends/evenings Required Skills: Technical support, Android, Apple, Mac OS, PC operating systems, Payment processing, Payment devices Benefits: New hire stock grant, 100% employer paid medical, dental, and vision insurance for you and your dependents, 401K plan with company contribution, Generous PTO and Parental Leave policies