Audit Service Delivery Lead at SQA Services · Palos…

SQA protects through quality. We have a global footprint that supports complex and highly regulated supply chains. The partnerships SQA has created over the past 29 years have benefitted our clients’ integrated strategies, which SQA can support on an annual basis. SQA works with its client partners and their supply chain in over 90 countries annually, deploying over 500 associates. SQA understands the complexity and challenges of a global supply chain and our clients see that the results from SQA exceed their internal efficiencies. Annually, SQA performs over 2,000 audits, 3 million parts inspected at the source, and 70,000 hours of Engineering Supplier Development. This occurs in the form of managed programs at their suppliers that include, but may not be limited to, audits, assessments, supplier development, part approvals, inspection, remediation, self-release, and full-time surveillance.

Overview: As Audit Service Delivery Lead at SQA Services, you will play a pivotal role in supporting SQA’s Audit family of products. This role operates under the direction of the Director of Operations and serves as the primary point of accountability for scheduling execution, team output, and operational health across the Audit family of products. The successful candidate will own team output, proactively identify operational risks before they escalate, and serve as the first line of process improvement awareness for Audit Operations.

Responsibilities

Team Output Management:  Manage day-to-day throughput and performance of Service Delivery – Audits team responsible for scheduling the entire set of Audit-related services to be performed by our skilled Auditor/Associate team, currently including:  Audits  Assessments  Supplier Desktop Evaluations  Manage remote Service Delivery Coordination team across multiple time zones and mix of full-time and contract personnel  Process and triage incoming work requests to the Coordination team, ensuring appropriate assignment and prioritization

Performance Metrics Ownership:  Provide tracking and reporting on key performance indicators (KPIs) including but not limited to: Scheduling throughput rate, preparation throughput rates, and on time scheduling rates  Provide timely, accurate, and actionable status updates and trends to the Director of Operations with sufficient lead time to course-correct issues before targets are missed  Proactively monitor operational conditions including team capacity, client request volumes, scheduling conflicts, Contractor upskilling needs, and process friction to surface risks before they become delivery failures

Process Improvement and Trend Visibility:  Flag emerging client behavior patterns (e.g., late submissions, cancellations, expedited request frequency) which have negative downstream impact on scheduling throughput  Raise process improvement needs with sufficient context to inform project scoping and resource decisions. Participate in process improvement initiatives sponsored by Operations leadership, contributing team-level operational insight

Client & Cross-Functional Coordination:  Provide visibility to Client Success Managers (Key Account Managers) regarding Coordination and Auditor teams’ capabilities to deliver on Expedited timelines and out-of-contract requests  Document current-state processes and flag deviations from established standards  Interface with Recruiting, Auditor Care (HR), Engineering, and Technical Leads to manage needed auditor capacity for scheduling

Team Leadership and Supervision:  Train, develop, and supervise the team of Service Delivery Coordinators, ensuring they have the tools, processes, and knowledge to perform scheduling and preparation roles effectively  Provide guidance on best practices for scheduling, time management, and task prioritization  Foster a collaborative team environment and address conflicts or concerns constructively  Conduct regular performance reviews, set development goals, and maintain an active succession plan for the Lead role  Identify performance gaps and implement corrective actions consistently and fairly

Qualification and Experience

Bachelor’s degree in Operations Management, Business, or a related field preferred, or other Bachelor’s degree and commensurate work experience Relevant certifications in production scheduling or supply chain management (e.g., APICS, Six Sigma) a plus Excellent organizational and time-management skills

Strong leadership and team management capabilities including coachability Ability to handle multiple tasks, delegate, and prioritize effectively in a fast-paced environment Problem-solving skills and the ability to adapt to changing demands Clear, proactive communication — especially in surfacing risks and issues with appropriate urgency and context Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams); experience with scheduling software is a plus

SQA is an Equal Opportunity Employer; employment with us is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.