IT Support Internship/Co-Op (Summer/Fall 2026) at SpyCloud · Austin

Summary: SpyCloud is a cybersecurity company on a mission to make the internet safer by disrupting criminal activity. They are seeking an IT Support Co-op Intern to provide Tier 1 help desk support, assist with employee onboarding, and contribute to improving IT operations in a collaborative environment. Responsibilities: - Provide Tier 1 help desk support by triaging and resolving incoming requests through ticketing systems, Slack, and in-person interactions - Assist with employee onboarding and offboarding, including device setup, provisioning, and access management - Configure and support Mac devices and related hardware - Document IT workflows, processes, and standard operating procedures to improve team efficiency - Review and update outdated internal how-to guides and knowledge base articles - Audit existing applications and tools to ensure accuracy, usage alignment, and access control - Partner with the IT team to support and enhance an internal IT AI bot for employee support - Troubleshoot basic hardware, software, and access issues across core systems Required Qualifications: - Currently pursuing a Bachelor's degree in Information Technology, Computer Science, Information Systems, MIS, or a related field - Rising junior or senior (3rd or 4th year student preferred) - Basic familiarity with Mac operating systems - Exposure or interest in tools such as Jamf, Okta, Google Workspace, and Atlassian products - General understanding of IT support concepts, device setup, and troubleshooting - Strong problem-solving mindset with the ability to learn quickly - Self-starter who can take initiative and manage tasks independently - Customer service orientation with a focus on helping end users effectively - Clear written and verbal communication skills - Ability to stay organized and manage multiple requests - Hybrid work environment with both in-office and remote responsibilities - Ability to lift and move equipment up to 50 lbs as needed Preferred Qualifications: - Prior IT support, help desk, or technical experience is not required, but exposure through coursework, projects, or internships is a plus - Hands-on experience with tools such as Gmail, Slack, Jamf, Okta, or ticketing systems - Exposure to help desk environments or troubleshooting hardware/software issues - Interest in automation, AI tools, or building internal support solutions Required Skills: Mac operating systems, IT support concepts Important Skills: Jamf, Okta, Google Workspace Nice-to-Have Skills: Atlassian products, Customer service Internship Start Date: Start in 2026 Summer Benefits: 401(k) with Employer Contribution, Health, Vision, and Dental Insurance, Health Savings Account (HSA) available with Employer Contribution, Employer Paid Life, Short-term, and Long-term Disability Insurance, Generous PTO Plan and 16 paid holidays per year